Are those conversations on www.messenger.com 7*24 ?

Lei

Hi Fizz,

I have couple of issues with my modem (port 443 forwarding and ddns with duckdns.org). I'm trying to discuss with a customer service, but no response at all.

Are those conversations 7*24 ?

Thanks.

Sébastien code ZXEL1

yes it's 24 h /7j

Lei

But nobody there, how can I do, just stay and wait there ?

Sébastien code ZXEL1

at night it is much faster

Lei

It looks like the customer service is broken recently, nobody I can talk in time, only one response I got is just general/basic instruction, no conversation with a real customer service, I do not understand how they're thinking.@Sébastien code ZXEL1

FizzyFizz JQMPM

It should be 24/7

elena code xzi4t

They are supposed to be there 24/7

Probably they are overwhelmed with support request

Whizz

Hello Lei,

I am sorry to hear about this situation. Rest assured that we are online 24/7 and reply to all our members as fast as possible. However sometimes there may be delays, depending on the total number of interactions we have.
Following the verifications in your account I see that you managed to get in touch with a colleague, you also have a private message from us on the forum. Please verify that message.

I am counting on your understanding and I wish you a good day,
-Georgian