bill payment refused
Money available in the account but the payment did not pass. I called my financial institution and they said they problem is not on there end. Any help would be useful as to why my auto payment did not pass...
The funds are available and the CC is not expired.
Thanks
J
Best Answers
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Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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All right 😂
Let us know how it ends!
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Answers
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Hi @Mtljay
My monthly payment failed.
An email and a text will be sent to you to notify you of the payment failure. From that moment, you have until the end of your current payment cycle, so 72 hours from the time the payment attempt failed, to proceed with the payment of your plan to avoid it being suspended, and eventually cancelled.
If you catch up on your payment in time.
If you make your payment within the 72 hours (the specific date and time of that deadline will be specified in your account, as well as in the communications that will be sent to you), there is no impact or consequence: your services will remain activated.
If you don’t catch up on your payment within that 72-hour window.
If you fail to catch up on your payment in time, your plan will be suspended. You won’t be able to use your services until a payment is made to reactivate them.
If a payment fails for more than one plan.
If you have several plans for which the payment failed, you’ll receive automatic reminders for each of them. Each reminder will tell you what you need to do along with the deadline that applies, to pay for each plan to avoid having one suspended and eventually cancelled.
How to catch up on my failed payment.
The steps to catch up and pay for your plan are the same whether your plan is at risk of being suspended or already suspended:
Log into your account on fizz.ca
Once connected, you should see a pop-up with your plan, explaining what you must do, and by when. *If you don’t see a pop-up, select the plan in question to see that same info.
Click on button “Proceed to payment” and follow the on-screen steps. You can pay with the same payment method or add a new one.
Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
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I read this already on the site, what I needed to know is WHY IS it not passing....
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Hi @Mtljay
Here we are users
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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We don't know that since we are just users. If all the info are correct, you have to have the ticket escalated!
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ok thank you
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You're welcome... let us know if the issue is solved
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Did you manage to pay your bill?
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I am waiting to see the charge appear on my bank account...
As per Fizz the payment went thru and I have email confirmation. Im guessing it will appear on my bank statement on the 8th as that is my billing date.
I just dont want my service to be suspended. My wife and kid will kill me if the home internet gets cut...\
LOL 🤣
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If you have the email confirmation, you are ok
Happy for you
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great newz!
thanks
J
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That's good news. Thanks for the feedback.
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Did support provide you the reason why it was not working?
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sounds good :)
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