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About my account
Archives for February 2021
Discussion List
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Payment failure but charged twice?I was advised my payment failed, but my account is showing I was charged twice. Is this a Fizz issu…
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Payment failed through; yet I was charged twice.Good morning, I was notified earlier that my auto-payment failed and the system asked me to update …
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I was charge twice?Why I was charge twice and will I get a refund?Answered ✓ Closed Christian B. 89927 6 views 1 comment 3 points Most recent by Whizz About my account
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Charged Twice- told to find paymentTold my payments failed and internet will be cut by tonight but I was charged twice and all informa…
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Je veux être remboursé?J'ai été facturé 2 x et en plus vous m'envoyer un texto pour me dire que je vais être coupé si je n…Answered ✓ Closed Nadine R. #41574 4 views 1 comment 3 points Most recent by MichelP About my account
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Credit card charged twice and received email saying to update payment info?I seem to be having this issuel and it all happened between 12 AM to 3 AM. Also got an email and te…Answered ✓ Closed Alexandre G. 89904 3 views 1 comment 5 points Most recent by Whizz About my account
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I was charged twiceHello, I was charged twice for my Internet payment this month. As shown in the picture. On top of t…
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The search & add contact function is back!Hello everyone I was able to search and add a new contact by email So it looks like the function …
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Service ContractWhere can I find my service contract?
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Undo change of phone numberHello i changed my phone number from **** to ***** I would like to retrieve my old phone number. I …
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I can not seem to add an add on ?When I login in my account I can not add an add on or mange anything, it shows the SIM card and num…
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Little help in reaching lvl 4I need your help guys to reach lvl 4, appreciate it
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where is the make a payment now button?where is the make a payment now buttonAnswered ✓ Closed Rebecca R. #41436 45 views 2 comments 19 points Most recent by Dgjf About my account
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how do you get perks?Guys, I just received from somebody a perk 1G data... really surprised ! I had to apply it and is a…
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I don't understandHello everyone, I don’t understand anything, fizz is as nebulous as the big nebula (of orion). I ex…Answered ✓ Closed Gilles 2 views 10 comments 17 points Most recent by Alexandre L. 85994 About my account
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Level four gifts?What are the gifts you get at level four?
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Perk donationQuestion like that, fizz blocks the addition of contacts by claiming a security risk. Data donation…
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Old service provider still writes to me about my bill, doesn't seem to know my account has moves toBasically the title of my question, how can I make sure the transfer was made properly? I'm also in…Answered Closed Thomas W. #41311 3 views 2 comments 16 points Most recent by Mastaiso About my account
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Wallet funds depleted?I added 5 dollars to my second line wallet. I see 2 charges of 1 cent yesterday and today, and the …
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I dont know why my account is frozen ?? While payment is made 2weeks nowMy oayment is made and my account is frozen 2 weeks now , i can t make no calls no text no nothing …
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What do I get at level 3? 300pts left!What are the gifts you get at level three? Is it possible to share gift with people?Answered ✓ Closed Karine V. #39274 93 views 9 comments 35 points Most recent by cristi About my account
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New contract ?I just joint fizz , but I still have a bill from other company do I have to pay ? And are they gonn…
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Number connection?I just joint to Fizz. I transferred my number from other company, I got the message if I want to tr…
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Can't add contactAfter 2 months the situation of adding a contact is still not resolved. If Fizz can't solve this s…Answered ✓ Closed Cynthia L. #40964 3 views 3 comments 20 points Most recent by kokoboko About my account
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Ending plan by 31 March 2021, thanks!Hello, I am planning to leave the country by mid-March and I need to manage the end of my plan in F…Answered ✓ Closed Carmen O. #29857 12 views 0 comments 18 points Most recent by Carmen O. #29857 About my account
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error processing new credit card please use another card?This question thing is such a pain and a waste of time. Login in with the ReCaptcha is insulting. A…
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How can I update my credit card information?I have 5 phones with Fizz. When updating my credit card information, I have to do it one phone at a…Answered ✓ Closed Michael W. #40734 14 views 3 comments 21 points Most recent by Seani About my account
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Need documents with adressI need a document with my adresse and name to proved that I pay my bill. Can I have this document?Answered ✓ Closed Patrick P. #40710 40 views 3 comments 10 points Most recent by Anthony2 About my account
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What i pay ?When i pay ...it's last month or next month .Answered ✓ Closed Steven C. #20733 3 views 5 comments 10 points Most recent by Anthony2 About my account
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My phone can not be dial in and outwhen I dial out, it asks to dial 6-1-1 ???