Why did my valid payment details fail? Why was I charged twice?

Marcus T.
Marcus T. Posts: 1 ✭✭
in Your Fizz Account
Ubiquitous problem this morning: Received email that my valid payment details failed. I was charged twice(?)

Answers

  • mathieu M. 89935
    mathieu M. 89935 Posts: 1 ✭✭
    same problem here!!!
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • Marie-Crystel
    Marie-Crystel Posts: 1 ✭✭
    Same here and looks like a problem for a lot of People.
  • Whizz
    Whizz Posts: 24,234 admin
    Hello Marcus,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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