Payment failure but charged twice?

Naomi S.

I was advised my payment failed, but my account is showing I was charged twice. Is this a Fizz issue?

Matthew H. #36845

Same for me. Seems this happened to a lot of people.

Whizz

Hello Naomi,
Apologies for the situation encountered and for the double charge.
Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
Thank you for your understanding.
Have a good one.
-Bogdan