Payment failure but charged twice??

Alex M. #41601

If this is my third question, im sorry.
The two first tries didnt seem to work.
Anyway, Ive been charged twice yet I also received a payment failure..
Whats happening ?

Whizz

Hello Alex,
Apologies for the situation encountered and for the double charge.
Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
Thank you for your understanding.
Have a good one.
-Bogdan