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Archives for June 2020
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My thoughtful girlfriend decided to buy an internet and mobile plan with my card.. without permissioI am moving at the end of the month. My girlfriend thinks i am spending too much with Bell. She sig…Answered ✓ Closed Donald S. #24544 1 view 1 comment 13 points Most recent by KingKong Your Fizz Account -
Activation pending for 5 days? How long time do I have to wait?I have been waiting an answer of the technical support team for more than 3 days and my fizz accoun…Answered ✓ Closed Margarita V. #24498 11 views 10 comments 11 points Most recent by Billy N. #35415 Your Fizz Account
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Did my initial payment go through?I'm a new customer that ordered a home internet today, but i'm not sure my payment went through...I…Answered ✓ Closed Salvatore B. 1 view 3 comments 9 points Most recent by Victoria C. #24523 Your Fizz Account
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500mb extra data/monthHi, I didnt receive the extra 500mb/month of data for setting up pre-authorized payments. Has anyon…Answered ✓ Closed chris F. #24448 11 views 2 comments 11 points Most recent by Anne-laure F. Your Fizz Account
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Fizz offering samsung phone?Fizz offering samsung phone? https://fizz.ca/en/need-a-phoneAnswered ✓ Closed SuperFizzeur 1 view 5 comments 11 points Most recent by SuperFizzeur Your Fizz Account -
I have my phone associated with one account, and my internet with another one, how do i combine themI have my phone associated with one account, and my internet with another one, how do i combine the…Answered ✓ Closed Arstan M. #23378 1 view 5 comments 9 points Most recent by Alexandre P. 40143 Your Fizz Account
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How to get a refund?Hi I got charged for an amount of 19.55 for my account but I was not subscribed to any services. I…
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Added data not showing upI added data a week ago but it is not showing up on my account and my account is now out of data. I… -
Why aren't I able to move my internet services in advance? (error + current fizz user message, chatI'm trying to move my internet to a new address proactively - I'm moving on July 1st and don't want…
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How Do I Transfer My Account To My Partner?I am moving and have moved my Fizz account to the new address. I also need to transfer the account …Answered ✓ Closed Priya K. #24147 2 views 4 comments 15 points Most recent by Whizz Your Fizz Account
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Remplace credit card, can't erase subsequent.. plzCant delete previous card.. says its attached to active plan, already added new card. Thanks for yo…Answered ✓ Closed David M. 55329 1 view 3 comments 17 points Most recent by David M. 55329 Your Fizz Account
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Can I confirmed that my referral activation worked ?Hi, I subscribed to home Internet 20 minutes ago with my friend referral, but I did not received co…Answered ✓ Closed Jean-François C. 55323 11 views 7 comments 26 points Most recent by SuperFizzeur Your Fizz Account
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How do you earn points towards the "my reward program"?I know that you can ask questions to earn points but is there another way to earn them? I know badg…
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why activation sim is pending?after i finish activation of my delivered sim (activation is pending ) has been shown on my accoun…
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Close to one week of activation pending?What’s wrong with the technical team that require close to one week to solve my problem?Answered ✓ Closed Ken L. #23489 191 views 7 comments 13 points Most recent by MichelP Your Fizz Account
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Updating payment card?Can someone please explain how I can get to the Chat bubble mentioned in Contact Us? I seem to be i…Answered ✓ Closed Nathan C. #17245 1 view 5 comments 8 points Most recent by SuperFizzeur Your Fizz Account
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What are the 1$ and 2$ perks?What are the 1$ and 2$ perks? Are they monthly discounts on your phone bills?Answered ✓ Closed van L. #23707 291 views 9 comments 16 points Most recent by Arshia Your Fizz Account
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Referral codescan I use fizz referral codes on adding multiple family members to my account? Or can I make separa…Answered ✓ Closed Jeff B. #22139 11 views 5 comments 13 points Most recent by Olivier R. #3666 Your Fizz Account
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I have been charged And I cancel my appointment ?I have been charged and chancel my appointment month before why ?Answered ✓ Closed Emilie T. #23742 11 views 3 comments 15 points Most recent by SuperFizzeur Your Fizz Account
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How and where can I claim the dinosaur badges for 1 and 6 months (I joined fizz in September of 2019Ive been with Fizz since September of 2019 but i didn't get my dinosaur badges for 1 and 6 months. …Answered ✓ Closed van L. #23707 1 view 4 comments 12 points Most recent by MichelP Your Fizz Account
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How many kudos can I get?Is there a limit of Kudos I can get? Also, can you guys give me kudos to this post ? ;)Answered ✓ Closed Mateo L. 1 view 3 comments 20 points Most recent by SuperFizzeur Your Fizz Account -
Did you think Fizz will offer TV?Did you think Fizz will offer TV like Vidéotron?Answered ✓ Closed Olivier R. #3666 51 views 6 comments 15 points Most recent by SuperFizzeur Your Fizz Account
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update credit cardI received an email saying my credit will expire soon.But actually I added a new card there a few …Answered ✓ Closed Lijie L. #1664 31 views 8 comments 16 points Most recent by Whizz Your Fizz Account
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Payment method change?I'm not able to change my credit card to another card?
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Why am I unable to add a new payment method?I am currently getting an error when trying to add a new credit card to my account. It says that I …