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Archives for June 2020
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I have my phone associated with one account, and my internet with another one, how do i combine themI have my phone associated with one account, and my internet with another one, how do i combine the…Answered ✓ Closed Arstan M. #23378 4 views 5 comments 9 points Most recent by Alexandre P. 40143 About my account -
How to get a refund?Hi I got charged for an amount of 19.55 for my account but I was not subscribed to any services. I…
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Added data not showing upI added data a week ago but it is not showing up on my account and my account is now out of data. I… -
Why aren't I able to move my internet services in advance? (error + current fizz user message, chatI'm trying to move my internet to a new address proactively - I'm moving on July 1st and don't want…
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How Do I Transfer My Account To My Partner?I am moving and have moved my Fizz account to the new address. I also need to transfer the account …Answered ✓ Closed Priya K. #24147 5 views 4 comments 15 points Most recent by Whizz About my account
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Remplace credit card, can't erase subsequent.. plzCant delete previous card.. says its attached to active plan, already added new card. Thanks for yo…Answered ✓ Closed David M. 55329 2 views 3 comments 17 points Most recent by David M. 55329 About my account
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Can I confirmed that my referral activation worked ?Hi, I subscribed to home Internet 20 minutes ago with my friend referral, but I did not received co…Answered ✓ Closed Jean-François C. 55323 13 views 7 comments 26 points Most recent by SuperFizzeur About my account
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How do you earn points towards the "my reward program"?I know that you can ask questions to earn points but is there another way to earn them? I know badg…
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why activation sim is pending?after i finish activation of my delivered sim (activation is pending ) has been shown on my accoun…
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Close to one week of activation pending?What’s wrong with the technical team that require close to one week to solve my problem?Answered ✓ Closed Ken L. #23489 194 views 7 comments 13 points Most recent by MichelP About my account
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Updating payment card?Can someone please explain how I can get to the Chat bubble mentioned in Contact Us? I seem to be i…Answered ✓ Closed Nathan C. #17245 2 views 5 comments 8 points Most recent by SuperFizzeur About my account
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What are the 1$ and 2$ perks?What are the 1$ and 2$ perks? Are they monthly discounts on your phone bills?Answered ✓ Closed van L. #23707 244 views 9 comments 16 points Most recent by Arshia About my account
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Referral codescan I use fizz referral codes on adding multiple family members to my account? Or can I make separa…Answered ✓ Closed Jeff B. #22139 15 views 5 comments 13 points Most recent by Olivier R. #3666 About my account
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I have been charged And I cancel my appointment ?I have been charged and chancel my appointment month before why ?Answered ✓ Closed Emilie T. #23742 14 views 3 comments 15 points Most recent by SuperFizzeur About my account
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How and where can I claim the dinosaur badges for 1 and 6 months (I joined fizz in September of 2019Ive been with Fizz since September of 2019 but i didn't get my dinosaur badges for 1 and 6 months. …
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How many kudos can I get?Is there a limit of Kudos I can get? Also, can you guys give me kudos to this post ? ;)Answered ✓ Closed Mateo L. 4 views 3 comments 20 points Most recent by SuperFizzeur About my account -
Did you think Fizz will offer TV?Did you think Fizz will offer TV like Vidéotron?Answered ✓ Closed Olivier R. #3666 52 views 6 comments 15 points Most recent by SuperFizzeur About my account
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update credit cardI received an email saying my credit will expire soon.But actually I added a new card there a few …Answered ✓ Closed Lijie L. #1664 36 views 8 comments 16 points Most recent by Whizz About my account
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Payment method change?I'm not able to change my credit card to another card?
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Why am I unable to add a new payment method?I am currently getting an error when trying to add a new credit card to my account. It says that I … -
Need help?With the pandemic. Is it possible to have a grace period of 5 days for the payment ? I am really in…
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Fizz chat not working alternatives ?is there an alternative to fizz chat that's not twitter? Id really not want to make an account
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i can reset my password for my online account, but cannot login with it?I've had to reset my password, but i can't login to my online account. once i've reset the password…Answered ✓ Closed Anne R. #23345 116 views 7 comments 15 points Most recent by Anne R. #23345 About my account
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I can't contact supportI'm not able to modify or add a new credit card(because my card was hack, and I got a new one) into…Answered ✓ Closed Bryan-Elliott 4 views 4 comments 15 points Most recent by MichelP About my account
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If I change a plan without data, can I use my unused data and perks in the next cycle?My actual plan with 1 Go data. I want to change the plan without data. I wonder if I can use the un…Answered ✓ Closed Jin Y. #23361 260 views 3 comments 20 points Most recent by MichelP About my account
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why was i billed for a month before my service was installed?my instalation of service was today 05-02-20. When I signed up one month ago, why was i billed for …
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The technician never turned up to install Modem/RouterI had a date for my new Fizz account modem to be installed and the technician never showed up. How…Answered ✓ Closed Elizabeth B. #23289 4 views 4 comments 14 points Most recent by ANGELA K. #12688 About my account
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bank account ?pls can someone help me in solving a small problem ? how can i change the recent payments from my r…Answered ✓ Closed RAY1985 49 views 4 comments 17 points Most recent by SuperFizzeur About my account
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Can someone finally answer the chat?Can someone finally answer the chat? I have been waiting for an hour without response for a persona…Answered ✓ Closed Camille A. #23237 1 view 5 comments 17 points Most recent by Whizz About my account