Activation pending for 5 days? How long time do I have to wait?

Margarita V. #24498

I have been waiting an answer of the technical support team for more than 3 days and my fizz account is not working. How much time do I have to wait?
Thank you.

Mike

In the community I read a similar story from an other users.
Did you transfer your number from bell?

Margarita V. #24498

Yes. I did a transfer from Fido.
Thanks.

Mike

My transfer from fido took 10 minutes

Strange, but at least one other users has the same problem

Sorry to give you a bad news, him is the 9th day and he still waiting

Personally I think that a problem can happen, but been left with out a follow up this is bad

Seungwoo

Personally, from my wife's case, it took around 1 hour to transfer, you definitely need a fizz support team's answer.

nicolas M. 22721

Yes you can is easy you can transfer and after showers all Good

SuperFizzeur

Hi Margarita! Thanks for your great question!
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best.

MichelP

Margarita,
Sorry for this bad situation,
Try again to contact the Fizz customer support by chat from 8h00 to 21h00.
Maybe, they will give you good news for the activation of your plan.

SuperFizzeur

Hi Margarita! Making a follow-up.
Your problem is resolved?

Margarita V. #24498

Hi. Thank you for your answer and be attentive. My case has not resolved yet. It has been analyzing by the technical support team.
I hope to have an answer soon.

Sylvieb

I hope your problem is solved. Can you please choose your best answer.
Have a good day.

Alexandre P. 40143

Sorry don’t know

Billy N. #35415

Hello, you can contact fizz through live support, facebook messenger or twitter, they have been really helpful!