Most Recent Discussions
Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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How to make changes to my plan?I want to make change to my plan, but it show the billing cycle is invalid. So I can't do any chan… -
How to I change the IMEI?I activated my account and transferred my number to the new SIM but realized that I entered the inc…
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Do upgrades last forever or for 2 years? Is there a confirmed answer?Has anyone reached out to Fizz customer service and gotten a definitive answer? -
Why are all my options in manage plan gone?After re-activating a plan, I am not presented with all the options to manage the plan. I only have…
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How to report a glitch without the chat bubble?I can't put my credit card info in on my computer or my phone because of glitches in both platforms…
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anyone at level 4 or 5 can tell us what are the perks and upgrades received?If anyone reached that level it would be nice to know what to expect -
Did the data rollover policy changed ?according to this https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work the rollover is 1 mo…
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Accidentally registered wrong planHi, I accidentally selected the wrong plan yesterday (less than 24 hours ago) when I registered, an…
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Cannot add payment methodThere is a bug on the site where it will not allow me to enter my first name in the payment method.… -
Issues logging in and changing password?I cannot log into my account and cannot manage my account. It constantly tells me my username is in…
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The List of Upgrades ?For the benefit of those starting out and anyone else checking Fizz out with interest on what to lo… -
Social logins advantage ?Hello ! Is there any current or planned advantage to linking your social media accounts to your Fiz… -
no chat, no messenger, and no way to close account!Why cant I see the button to close my account!!!! This is crazy no one is able to help! DOES ANYONE…
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No way to unsibscribe? What is going on!?There is no button to unsibscribe, I know where they are supposed to be I read ALL the FAQ about it…
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How can I change my avatar on the community?I was wondering... How can I change the way I look on this community? -
I ordered and paid for 3 SIMs but I only received 1 SIM. How do I contact Fizz to resolve this?I ordered and paid for 3 SIMs but I only received 1 SIM. Purolator delivered a Fizz cardboard mail…
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Request to send new SIM cards don’t received yetPlease re-send me the new SIM cards, which I don’t received the previous order I.
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Hypothetical Question - How would a billing error affect the renewal of an Introductory rate plan?**This is a Hypothetical Question** How would a billing error affect the renewal of an Introductory… -
When does my plan renew?Where can I find out when my plan renews?
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Faster Shipping Options?Thursday is Thanksgiving in NY and I want to travel there...I would like to have the sim by tomorro…
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Does points from french site and english site aggregate together?I have a different set of points on the french https://communaute.fizz.ca/ and a different set of … -
Problems activating my sim card?I received my sim card yesterday, I tried activate my sim card with the activation code, but nothin…
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My Invite Friends does not appear on my profile? There is no referral code?Where is my unique referral code??? There is no invite friends in my profile???
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Why can't I manage a plan from the overview page?After re-activating a plan, I only see "Gift" on the Overview page. All my other plans sh…
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How can I transfer one of my beta plan to another person?I would like to transfer one of my beta plan to another person. How can this be accomplished?
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Billing Problem?My promotional period is still on but the bill for the second month is too high??? I have made some…
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Can I get an invite for the home internet beta?I like Fizz so much that I would like to try the home internet beta, how can I get an invite? :)
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Service agreement - why can't see or download?Went to https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/view-contract?productId=xxxxx from… -
how to cancel my account?how do i cancel? i registered and then realized that I didn't signup for the beta program so would …
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Is there a list of rewards and frequency of those rewards listed anywhere?Is there a list of rewards listed anywhere? Are the rewards always data? For example I recieved 2…
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