Frozen account

Andre M. #7493
Andre M. #7493 Posts: 1 ✭✭
in Your Fizz Account
I paid and still my account is Frozen when will I have my service back been over 3 days

Answers

  • Steph_PEMO1
    Steph_PEMO1 Posts: 873 ✭✭
    Andre, your payment completed successfully, you got a notification and still your service is suspended ?
    Was it because your initial payment failed ?
    I would contact Fizz support via Messenger (it's easy and pretty fast), and explained them your situation. Normally service is reinstore quickly.
    https://fizz.ca/en/contact-us
  • Leifuer
    Leifuer Posts: 533 ✭✭
    Try to contact Fizz, as mentioned above.

    Good luck!
  • Yelena
    Yelena Posts: 1,861 ✭✭
    First try to contact Fizz support by chat. I verified a few minutes ago, they should be availlable.
    To contact Customer Service, simply click on the chat bubble that appears at the bottom the Solution Hub pages.
    To chat with us, make sure that:
    You're logged into your Fizz account.
    You're active on a help page.
    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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