vanigh ✭✭

Good day Hersh Try this Activate your modem (if applicable*) Log in to your Fizz account. You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history. Activate your modem. It will then switch to the speed associated with your plan. *If an installation appointment with…

Hello Stevie As far as I know the last light will start blinking once you attach RG45 to your computer or router.

Over 2 years with Fizz, stable connection, very few problems, as iy was mentioned above, the infrastructure is Videotron. 30 Mbs is fine for regular use, higher speed if more than one person streams 4K or play games in your household. For WiFi, i suggest to connect the supplied modem with a router.

Thanks Fizz, very civilized humanitarian gesture.

Go to https://videotron.speedtestcustom.com Gives you more accurate results. Your internet speed is dependent on few factors, the best is if you connect your computer or laptop directly to the Modem/router with the RJ 45 cable. If you have a VPN turn it off while testing. The age and the conditions of the cables running in…

Maybe in the feature when the promotion expires you'll pay a bit extra!

Konstantinos Log in to your account, go to order history see if the card was mailed, usually you get an email confirmation when they process your order, takes 2 weeks to receive the new sim after the confirmation. Provide fizz with your current address.

Never buy a used sim card, as suggested get a new one from Couche tard or a vending machine, or directly from fizz, save yourself trouble.

Is the working computer connected to the Fizz Modem/router by RJ45 cable? if yes the router's WiFi function stopped working, known issue with this type of router, try to unplug it for few minutes, plug it back again it will rebout, see if it solves the issue. Most of us who have this type of WiFi problems with this…

Usually You receive Order confirmation email from Fizz, they mail the sim cards by Canada post 10 days later.

It is frustrating to wait and the technician fails to show up. Sometimes the technician is late for his appointments, due to an unexpected problems at the previos client. if they are too late unfortunately they cancel the visit. If by the end of the day the technician doesn't show up contact fizz support or reschedule…

Is Your phone supposed to ring to let you that somebody is ringing the bell? then you have to compose a number so the building door opens? Check these on your phone DO NOT DISTURB IS TURNED ON: ... 2 – BLUETOOTH IS CONFUSED: ... 3 – VOICE OVER LTE IS ON: ... 5 – SIM CARD HAS SHIFTED: ... 6 – NETWORK IS NOT SUPPORTED: ... 7…

It looks like the cable that goes from the wall outlet to the back of the modem, or the plug that connect to the wall outlet! If this is the case, try to carefully cut the bent tip straighten the wire and re-connect.

If you have an old fizz SIM card fizz will email you to replace the old one, they will give you an URL to order a new one. it's free of charge and the new card arrives by Canada post a week or so after they confirm your order.

To have a better wifi reception it's recommended to get a router and put Fizz supplied modem in bridge mode, this modem doesn't get high marks for wifi connections. You can get a very good used router on eBay.ca

You can also try a different Browser, or reboot your computer. There is an issue with activating the new SIM cards.

The most accurate way to test your internet speed is to connect your PC directly to Fizz modem, and use Videotron Internet speed test. https://videotron.speedtestcustom.com/if you're using a router or VPN you'll see some speed drop. WIFI test are not very reliable in my experience.

It will be helpful if you can post the solution for your problem, so others can learn.

Have you tried connecting your Modem to a router in bridge mode?

This is the APN setting by Fizz, try this if you still have problems with text. As long as you have text service in your plan. Let us Know.

Pierre, Refer to the above post, How many in your house will be using the internet? will you be watching T.V. and downloading large files at the same time? Start with with 30Mbps, if you see it's not enough then you can change it to higher speed, no stress.

Please Login to your Fizz account, start a chat session, or you can send them a whatsapp message.

Or use another browser.

As fizzy explained your fizz account will answer your question, if not chat with a Fizz support agent.

Probably for account enhanced security.

I think you have 2 sim card slots on your phone, try to change it see what hapenes. Also do you have the latest firmware?

So Where is your question?

It's a common problem, the courrier sticks the envelope on the front door, if you don't pick it up fast enough it gets stolen, do as Fling suggests. You can also buy one from Couche Tard.

Activate roaming on your phone, re-boot, you can try manually selecting networks available, should be either At&t or T Mobile.

Just to make it clear, you don’t have data on your fizz subscription but you need it while you’re in U.S?