VoLTE SIM activation times

DavisB
DavisB Posts: 3 ✭✭
edited July 2022 in My Mobile

Hello everyone,

I have received my new VoLTE SIM yesterday and I followed the instructions.

Settings>change sim>enter activation code>waiting 12+ hours for old sim to deactivate.


I tried to re-enter the activation code but it tells me the code belongs to another member??(see screenshot)

So what happens now?

Screenshot_20220716-090045~2.png


Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @DavisB


    Hi,

    if this situation is related to an error message on the platform when trying to activate your SIM card, for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

    In order to activate your SIM card, you can try the maneuver using a private window, either in incognito mode, also empty your browsing history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.


    If the problem persist despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • DavisB
    DavisB Posts: 3 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6640275#Comment_6640275

    Thank you Dapfizzer! I don't think it's a browser session thing, it initially took my first input of the activation code. It just seems like its taking a long time for the deactivation/activation to occur. I will try chatting live and see if they can assist further.

    Thank you for the help!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @DavisB


    Ok; you're welcome! : )

  • DavisB
    DavisB Posts: 3 ✭✭

    Tech support was able to get me sorted out, it's now activated and I'm all set.

    Thanks for the assistance!

  • vanigh
    vanigh Posts: 328 ✭✭

    It will be helpful if you can post the solution for your problem, so others can learn.

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