speed of home internet

Tya
Tya Posts: 116 ✭✭
edited February 2023 in Internet

hi! I want to know how to check what actually speed y have at home internet! it suppose to be super fast! but i see my internet became super slow! and i do not sure that my speed is 100 in reality!

thanks for help!😍

Best Answers

  • vanigh
    vanigh Posts: 328 ✭✭
    Answer ✓

    Go to https://videotron.speedtestcustom.com

    Gives you more accurate results.

    • Your internet speed is dependent on few factors, the best is if you connect your computer or laptop directly to the Modem/router with the RJ 45 cable.
    • If you have a VPN turn it off while testing.
    • The age and the conditions of the cables running in your building or house.
    • reboot your computer and start with a fresh page.
  • Whizz
    Whizz Posts: 23,472 admin
    Answer ✓

    Much appreciated for your input everyone! 

    I took a look at Tya's modem and saw that their modem's signals have been out of the normal values for quite some time. 
    Tya, I would like to ask if you could do the following if you haven't already: 
     

    First, unplug the modem from the power socket, wait 10 seconds and then plug it in. It's important that it is plugged into the power socket since a power bar might have its performance downgraded. 

    Second, see if the coaxial cable is plugged into the modem and wall socket appropriately along with the cable not being damaged.

    If the modem's speed still seems to be slow, I'd say to reach out to us on our Customer Service live chat so that we can continue helping you, Tya. You can reach it from any FAQ that the others have shared with you or through our Support page which can be found here: https://fizz.ca/en/support
    Make sure that you are logged in your account so that you can click the green button on the lower right corner of the page! That will let you choose our live chat. 

    Cheers!
    -Paul🖖 

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