New Volte sim cards
Best Answer
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Hello areynolds ,
Thank you for being part of the Fizz community!
As for the situation with the 3 free VoLTE SIMs, you have my apologies.
Due to this, I am inviting you in private to resolve this.
You can contact us following the steps from this FAQ: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
You can confirm the order history on your Fizz account.
If delivery is confirmed on your account and you have not received the SIM card, you will need to order another card and contact Fizz to be reimbursed for the missing SIM card.
You may also buy it from a participating store: https://fizz.ca/en/sim-card
Once you've activated your plan, you can contact Fizz customer service and they'll refund you for the missing card.
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
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Usually You receive Order confirmation email from Fizz, they mail the sim cards by Canada post 10 days later.
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