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About my account
Archives for December 2018
Discussion List
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the send button doesnt work on websiteI need to set up an appointment on solution hub and the send button doesn't work. help! how can I…Answered ✓ Closed Shoshana 2 views 3 comments 12 points Most recent by Kenny L. #23 About my account -
How I change my credit card?I can’t switch my credit card?? Why I can’t delete the one I don’t want? -
Port out but still be charged for next month?I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still receive…
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No-reply Customer Support EmailSo I successfully submitted a complaint, was assigned a ticket, and got a response from an agent, w…
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Can I opt-out of auto-pay and make payments myself?I want to opt-out of auto-pay and pay myself. Like with Chatr, I was paying at the end of the month… -
Can I get a refund of my Wallet funds?I added funds to Wallet hoping they will be used for payment. I understood that is not the case. Si…Answered ✓ Closed Iustina P. 43 views 4 comments 12 points Most recent by Marc H. #309 About my account
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One month of failed attempts to port my number from Public Mobile, how do I reach a human at Fizz?Last I saw the "chat bubble" was December 21 and I've checked daily multiple times. How c… -
payment after late ?i just update the payments info how long is take to payments after late n get my phone work again b…
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How to unfreeze account and pay Fizz?Plan got frozen from an issue with my card and now how can I pay fizz and unfreeze my account? Been…
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can use pripayd credit card to do paymentspayment with prepay credit card
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Ma carte de credit est refuséeJe veux rajouter un ad-on de donné, mais ma carte de crédit prè-payer est refusé.
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How can I check my plan usage on my phone, is there any app or phone code?As the title suggests, is there any way that I can check my plan usage without logging into my web …Answered ✓ Closed MIhaita Adrian Lacatus 367 views 6 comments 10 points Most recent by Anne H. #1344 About my account
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Question does not show up in the question from me!A question was submitted two hours ago and the question does not show up under the list of question…Answered ✓ Closed Claude Pratte 1 view 2 comments 7 points Most recent by Anne H. #1344 About my account
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A few things that would be nice to see addedHi, this "question" is mainly for Whizz to answer but id still be curious to see what oth…Answered ✓ Closed Chris P. #37 1 view 3 comments 8 points Most recent by Artem Kravchenko About my account -
How to unfreeze account after late payment?Credit card payment was rejected and my account got frozen. However my credit card has been paid of…
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I can’t make callsI can’t make calls my plans is unilimited minutes
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Referrals finally showing up?Finally seeing referrals showing up unlocked. It says $25 DISCOUNT ON YOUR BILL. Hope they specify … -
Wallet used for no reason when roaming in Canada?Has anyone else noticed their wallet funds got used up when roaming in Canada despite having Canadi…Answered ✓ Closed Jonathan C. 2531 4 views 8 comments 16 points Most recent by Whizz About my account -
New billing cycle - no data to start the month?Today is the first day of a new billing cycle in which my plan changed to 4GB Canada+USA - my accou…
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I don't see my points in my accountI used to be able to see the points in my account but from yesterday I can't see it. anyone knows h… -
Anybody realize Fizz change game rule for points requirement for different Reward levels?Anybody realize Fizz change game rule for points requirement for different Reward levels? For me, …Answered ✓ Closed Anne H. #1344 1 view 9 comments 32 points Most recent by Anne H. #1344 About my account -
Family add on?Is it better to have one account and multiple SIM cards or separate accounts family members. Which …
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I changed my plan and new billing cycle started but the data upgrade is not showing?I had the 250mb upgrade installed but when I look at my usage it doesn't show anymore. -
Does the amount of data I have left make sense?I have 8gb data per month with 4.39 Rolled over from last month. I've used just over 5gb this cyc…Answered ✓ Closed ross L. #1416 5 views 7 comments 20 points Most recent by Mohammad S. #314 About my account
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Call log report?Can i get a report of all call logs and textAnswered ✓ Closed yisroel F. #1413 8 views 5 comments 14 points Most recent by Whizz About my account
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referral code of my own?hi, i should be given a referral code of my own to give to my friends once I've activated my sim ca…Answered ✓ Closed jing Z. #1408 1 view 2 comments 18 points Most recent by Serge R. #503 About my account
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one of my accounts is billed wrong?one of my accounts is billed $25 instead of the correct introductory rate. How do I get this resol…Answered Justin S. #258 3 views 8 comments 18 points Most recent by Mohammad S. #314 About my account
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How to switch payment method?I added new CC and was trying to delete the previous one but i doesn't let me do it saying it is ac…
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What does BB_REJECTED_ORDER_PARENT signify in the Account communication preferences settings in My PWhen viewing `Account communication preferences` under `Settings` in `My Profile`, the 3rd toggle s…
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How much time do you have to apply an upgrade?When you receive perks like data, you have a certain amount of day to apply it or it will expire. W…
