Wallet used for no reason when roaming in Canada?


Has anyone else noticed their wallet funds got used up when roaming in Canada despite having Canadian roaming included in their plan? If so, did they come back at some point on their own or did you have to contact customer service about it?


For context, I had $5 in my wallet just in case I needed it for long distance calls or if something weird happened to my plan. When I came to Ontario for the holidays my $5 was almost instantly consumed by roaming data charges, and then the system proceeded to charge negative balances every day, sometimes hundreds of dollars at a time. I can see all of this in the transaction history of the wallet. The balance of the wallet does not actually go negative, and is currently at $0, so it's not like I have to pay for these roaming charges, but I did lose my initial $5.



  • Whizz
    Whizz Posts: 20,121 admin
    Hello Jonathan,
    I've just sent you a private message.

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