Port out but still be charged for next month?

Ai H.

I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still received notification that my new month began with payment for the next month.
I cannot find Cancel my plan on My account.
Please help.
Thanks,

D B. #234

It is in the my plans tab, you should see a manage plan button and there you will have the option to unsubscribe

Allison W.

Contact them via the contact form in your account to ask for a refund since they can't be providing the service if your number is with another provider.

ReneD

I agree with Allison, fill in a contact form!
Cheers )

MoYe

contact fizz asap

ReneD

Allison W. has the right answer!
Cheers )

Kenny L. #23

Agreed.Contact Fizz directly. No one here can help with payment issues.

Whizz

Hi Ai,
You plan is already cancelled because of your demand of portability.
Don't worry, you won't be charged.
Have a good one.
Luciana