One month of failed attempts to port my number from Public Mobile, how do I reach a human at Fizz?

Last I saw the "chat bubble" was December 21 and I've checked daily multiple times.
How can I reach someone at Fizz for an explanation as to why my number appears on two accounts, why my Fizz sim card no longer provides data or any kind of signal, and why Fizz deems it reasonable for a public discussion to be the only available venue for their customers to seek help to solve service issues?


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