Can I get a refund of my Wallet funds?

Iustina P.

I added funds to Wallet hoping they will be used for payment. I understood that is not the case. Since I am not roaming nor going out of zone, nor passing the plan (minutes, text or data) I would like to have my wallet money back, please, or applied on the bill (next one and the one after) Could someone let me know how that would be possible? thank you

M T. #338

There is noway it can be done from the web site. But you should contact Fizz directly to see

M T. #338

You can contact FIzz with 1 of the following method
Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Messenger : https://m.me/fizzca
Fizz chat : https://fizz.ca/en/faq/resolving-issues ( Please note that their working hours is 10 AM to 6PM during holidays : now to Jan 5 2019 )

Anne H. #1344

Use FB messenger and ask

Marc H. #309

You need to contact fizz by the above-mentioned ways. Only fizz can give your answer.