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About my account
Archives for December 2018
Discussion List
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the send button doesnt work on websiteI need to set up an appointment on solution hub and the send button doesn't work. help! how can I…Accepted Answer Closed Shoshana 1 view 3 comments 12 points Most recent by Kenny L. #23 About my account -
How I change my credit card?I can’t switch my credit card?? Why I can’t delete the one I don’t want?Accepted Answer Closed estefano 21 views 5 comments 13 points Most recent by dahlia G. About my account -
Port out but still be charged for next month?I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still receive…
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J'ai oublié mon mot de passe de boite vocale.Comment le remettre à zéro? -
No-reply Customer Support EmailSo I successfully submitted a complaint, was assigned a ticket, and got a response from an agent, w…Accepted Answer Closed Hannah P. 24 views 2 comments 13 points Most recent by Whizz About my account
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Can I opt-out of auto-pay and make payments myself?I want to opt-out of auto-pay and pay myself. Like with Chatr, I was paying at the end of the month…Accepted Answer Closed Iustina P. 257 views 5 comments 16 points Most recent by Whizz About my account -
Can I get a refund of my Wallet funds?I added funds to Wallet hoping they will be used for payment. I understood that is not the case. Si…Accepted Answer Closed Iustina P. 26 views 4 comments 12 points Most recent by Marc H. #309 About my account
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One month of failed attempts to port my number from Public Mobile, how do I reach a human at Fizz?Last I saw the "chat bubble" was December 21 and I've checked daily multiple times. How c… -
payment after late ?i just update the payments info how long is take to payments after late n get my phone work again b…
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How to unfreeze account and pay Fizz?Plan got frozen from an issue with my card and now how can I pay fizz and unfreeze my account? Been…
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can use pripayd credit card to do paymentspayment with prepay credit card
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Ma carte de credit est refuséeJe veux rajouter un ad-on de donné, mais ma carte de crédit prè-payer est refusé.Accepted Answer Closed Benoit B. 4368 1 view 1 comment 2 points Most recent by Whizz About my account
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How can I check my plan usage on my phone, is there any app or phone code?As the title suggests, is there any way that I can check my plan usage without logging into my web …Accepted Answer Closed MIhaita Adrian Lacatus 182 views 6 comments 10 points Most recent by Anne H. #1344 About my account
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Question does not show up in the question from me!A question was submitted two hours ago and the question does not show up under the list of question…Accepted Answer Closed Claude Pratte 1 view 2 comments 7 points Most recent by Anne H. #1344 About my account
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A few things that would be nice to see addedHi, this "question" is mainly for Whizz to answer but id still be curious to see what oth…Accepted Answer Closed Chris P. #37 1 view 3 comments 8 points Most recent by Artem Kravchenko About my account -
How to unfreeze account after late payment?Credit card payment was rejected and my account got frozen. However my credit card has been paid of…
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I can’t make callsI can’t make calls my plans is unilimited minutes
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Referrals finally showing up?Finally seeing referrals showing up unlocked. It says $25 DISCOUNT ON YOUR BILL. Hope they specify … -
Wallet used for no reason when roaming in Canada?Has anyone else noticed their wallet funds got used up when roaming in Canada despite having Canadi…Accepted Answer Closed Jonathan C. 2531 1 view 8 comments 16 points Most recent by Whizz About my account -
New billing cycle - no data to start the month?Today is the first day of a new billing cycle in which my plan changed to 4GB Canada+USA - my accou…Accepted Answer Closed E S. 11 views 11 comments 17 points Most recent by Bilal Ahmad About my account
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I don't see my points in my accountI used to be able to see the points in my account but from yesterday I can't see it. anyone knows h… -
Anybody realize Fizz change game rule for points requirement for different Reward levels?Anybody realize Fizz change game rule for points requirement for different Reward levels? For me, …Accepted Answer Closed Anne H. #1344 2 views 9 comments 32 points Most recent by Anne H. #1344 About my account -
Family add on?Is it better to have one account and multiple SIM cards or separate accounts family members. Which …
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I changed my plan and new billing cycle started but the data upgrade is not showing?I had the 250mb upgrade installed but when I look at my usage it doesn't show anymore. -
Does the amount of data I have left make sense?I have 8gb data per month with 4.39 Rolled over from last month. I've used just over 5gb this cyc…Accepted Answer Closed ross L. #1416 6 views 7 comments 20 points Most recent by Mohammad S. #314 About my account
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Call log report?Can i get a report of all call logs and textAccepted Answer Closed yisroel F. #1413 2 views 5 comments 14 points Most recent by Whizz About my account
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referral code of my own?hi, i should be given a referral code of my own to give to my friends once I've activated my sim ca…Accepted Answer Closed jing Z. #1408 5 views 2 comments 18 points Most recent by Serge R. #503 About my account
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one of my accounts is billed wrong?one of my accounts is billed $25 instead of the correct introductory rate. How do I get this resol…Answered Justin S. #258 1 view 8 comments 18 points Most recent by Mohammad S. #314 About my account
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How to switch payment method?I added new CC and was trying to delete the previous one but i doesn't let me do it saying it is ac…
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What does BB_REJECTED_ORDER_PARENT signify in the Account communication preferences settings in My PWhen viewing `Account communication preferences` under `Settings` in `My Profile`, the 3rd toggle s…
