Ryan B. #977 ✭✭

is it listed on the website that the network has known issues and 2FA texts are on the lists of known issues currently being worked on during the stabilization period. Most companies with 2FA will allow you to recceive a phone call with the code if you don't receive the text and this is currently the only work around until…

This is teh frustrating part, if you have no service and your account isn't active you can't cancel. The only way to cancel is to unsubscribe from your account page. If you don't see the option on your account to unsubscribe, then you are stuck until your account is active. If you can't get help from support then you will…

There should have been a tracking number listed on the email they sent you to confirm shipping the SIM cards. However you should contact support using one of the following methods if you cannot find the tracking info and they should be able to help you. CHAT Go to this page https://fizz.ca/en/contact-us, and make sure you…

Hi Scott, It very well may be that you cannot add multiple addons for the same country at once which would make sense if you already have an addon on your account. As I mentioned in the other thread, Fizz is really not reliable enough yet to take outside the country. I think all that do are brave indeed. In the US you can…

Issues like this aren't uncommon with Fizz, this is the reason why they are offering such cheap rates while they attempt to iron out their issues. There is likely nothing you can really do other than just be patient. Within the next few months they should hopefully resolve these issues or a lot of users will just go to…

@Scott, sorry to hear about your situation. Unfortunately with Fizz in its current state it really isn't reliable to bring outside the country honestly. With them being in a stabilization period there are many issues that will likely take months before they are resolved. Maybe the easiest and most reliable thing to do…

I think that with Fizz in order to use an addon, you need to have that feature on your plan. So to use a Call addon, you need the calling feature on your plan. If you want to be able to make calls without a calling plan, you need to add funds to your wallet instead and it will use the pay as you go rates. Since you…

First thing you should do is to check your APN settings https://fizz.ca/en/faq/what-are-fizz-network-settings-apn Make sure that you are enterting them correctly and didn't type a comma instead of a period etc. Also recently Fizz has restricted Huawei devices to 3G connection instead of LTE due to issues they were causing…

2FA text messages are currently known to not work properly while they are currently stabilizing their network. As a work around most 2FA providers give an option to allow a phone call instead and this will work. I am not 100% familiar with lyft but usually there is a link "did not receive the code?" that you can click on…

Hi Victoria, Welcome to Fizz. When you port a number from another provider, you end up getting a temporary number from Fizz until the port is completed. This is why you're data works but your phone number does not. It usually only take a few hours for the port to complete, but if there was an issue the IMEI you input or…

You have no choice to but to get a hold of support. These are the only methods of doing so: CHAT Go to this page https://fizz.ca/en/faq/resolving-issues, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a…

When I had issues with my service not working, I had contacted support as well and they were completely unhelpful. If you want to take advantage of Fizz pricing you honestly have to be prepared to basically have poor support. I ended up filing a complaint with the CCTS and someone contacted me within 24 hours and within…

it's super annoying, they really need to update their criteria. the irony is this "moderation" question was moderated, lol. As you can see there is nothing that should require moderation in it. They really need to take into account the USER as well as the content. I could see moderating a brand new user with 1 few posts,…

my point is that it can't just be based on points as there are users with 30k + points that are still 1/5 geek...... I did register about 6 months ago, was active a lot, then I cancelled due to the issues they were having but came back just in time to make the April 12th deadline to give them 1 more chance. It just seems…

it sounds like it could be an issue with software or apps on your phone to be honest. Resetting the device may be the only way to know for sure. You should be able to do a backup first, then reset just to test if it works properly on a fresh install of your phone. This at least will rule out any apps or software that may…

Unfortunately we are just users like you and can't do anything related to your account to assist. If support has flag an issue as resolved and it's not resolved, you will need to open a new case, there is no other way. CHAT Go to this page https://fizz.ca/en/contact-us, and make sure you are logged in. Wait 15 seconds for…

CHAT Go to this page https://fizz.ca/en/contact-us, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear. FACEBOOK You can also send a message via…

You can't really do this on a no contract/prepaid system, in order to subsidized the phones the carriers need to spread the payments over a long term and since with Fizz you can leave at any time they have no way to be able to offer devices at a reduced cost. None of the other prepaid competition offer phones that I have…

I believe you have 78 to use them up before they expire, you can gift the perk data as well so there is no reason to not apply them now. Waiting to apply them won't extend the time you have to use the data.

You can lookup the pay as you go rates for data by looking at the travel addons. You select the country and it will list the rates for calls, text and data for pay as you go

Happy Easter and don't forget passover as well

You cannot use yoru data outside of your coverage area, if you require data in other provinces then you need to adjust your plan to Canada wide coverage and then you can roam for free and use data across Canada. Otherwise you can add money to your wallet and pay as you go. Since Fizz is prepaid, there is no way to use…

Unfortunately we are all just customers like you and have no information on Fizz's pricing changes until they make a public announcement. But I don't think there will be any changes in pricing at least until the Stabiization period is over (approx 3 months) then at that time, who knows anything is possible but I would…

This seems to be an issues with using the 3rd party auth sites like Google. My friend had the same issue with trying to login to the hub. If you use your email and password to login the HUB works, if you try to use the other 3rd party login partners, the hub just redirects you back to the home page.

If you are outside of your coverage zone it will cost you send texts, though I believe it is always free to receive texts as long as you are on a partner network. If you are roaming outside of the Fizz and partner networks abroad it will cost you to send and receive

the text for the network settings should not be affected by the 2FA issue as the issue is with external 2FA. I always get Fizz account texts. You can check in your settings that you have it setup to send text to you for account and phone related issues (there are 2 sections, I am not sure if these not being set could…

I believe you have to wait for 24 hours for the payment to be retried, once the payment is successful you should have your service restored.

There are several ways to contact support, it would be best to contact them via chat, email forms or facebook messenger and they can credit you back for any billing issues you may have. CHAT Please contact the support Go on this page https://fizz.ca/en/contact-us, if you are not connect login Wait 15 seconds for the bubble…

There services are linked to your data which requires you to setup the APN settings on Andriod devices. Please check that you have entered the settings correctly. Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl Also do you have another…

This is likely an issues with your APN settings, please verify they have been entered correctly and you didn't mistype a dot for a comma. Then reboot your phone and test again and it should work as long as the settings are correct. Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy:…