Why do I have 5 sim card payments on my credit card, even if sim's weren't ordered?
Benjamin R. #4913
Posts: 1 ✭✭
I tried to order a sim card, but processing would fail, I tried to place an order of a new sim card various times and it did not go through. Today I have 5 charges of 5.75 to my credit card, what can I do?
9
Answers
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You should contact the support, we are only users
To chat with the support, make sure that:
- You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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There are several ways to contact support, it would be best to contact them via chat, email forms or facebook messenger and they can credit you back for any billing issues you may have.
CHAT
Please contact the support
Go on this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)1 -
This is a public forum. Most of us are customers like yourself.
We hope Fizz customer support can help you with this issue.
Please do keep us updated here.
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