I am using a Huawei P9 phone, and my data cannot work always.

wei H. #5287
wei H. #5287 Posts: 1 ✭✭
in My Mobile
my huawei P9 phone data could not working since my sim card activation from two days back.
what can I do?

Answers

  • redhead
    redhead Posts: 857 ✭✭
    Fizz also said that some Huawei models will no longer be supported by Fizz:
    https://mobilesyrup.com/2019/04/12/huawei-devices-fizz-mobile-not-compatible/
  • Fizzy
    Fizzy Posts: 11,759 ✭✭

    Since you have an android phone, you can try this fix for the mobile data. It worked for me.

    You need to manually edit both APN. For both APN, change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6" instead of "IPv4".

  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭

    First thing you should do is to check your APN settings

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Make sure that you are enterting them correctly and didn't type a comma instead of a period etc. Also recently Fizz has restricted Huawei devices to 3G connection instead of LTE due to issues they were causing with the network, so if you have set your device to LTE only you may not be able to connect. Check that you have 3G enable in your settings and even try to disable LTE and see if that helps. 

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