APN settings not being sent?

David P. 16170
David P. 16170 Posts: 3 ✭✭
in My Mobile
I'm not receiving the network settings even after requesting them to be sent to me through advanced parameters. Help.

Answers

  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭
    These are the settings, just enter them manually and reboot your phone then test.
    Fizz APN settings are:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
  • David P. 16170
    David P. 16170 Posts: 3 ✭✭
    I entered them Manually and it's still not working. What's frustrating is that I had then working and received the apn settings when I first signed up. They got erased by my phone when I was using them as reference when trying to answer a question on this forum last night. Is fizz not working that they can't send me the apn settings or is this similar to the 2fa problem that they haven't resolved yet?
  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭
    the text for the network settings should not be affected by the 2FA issue as the issue is with external 2FA. I always get Fizz account texts. You can check in your settings that you have it setup to send text to you for account and phone related issues (there are 2 sections, I am not sure if these not being set could affect the APN settings text but it worth a try)
    If you had the settings working before then it must be an issue with the settings, check you don't have any extra spaces or replaced a dot with a comma etc. These are easy mistakes to make on a small screen and will cause the settings to not function. in the future you can always find the settings here (you shouldn't need to risk changing your settings to try to help someone else)
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Martin
    Martin Posts: 272 ✭✭
    Enter it manually in apn setting a your phone. Copy and past them from the website!
  • Whizz
    Whizz Posts: 23,075 admin
    Hello David,
    You will need to make sure that your APN settings are properly set and all the necessary fields are filled. Don't forget to save them after you edit them
    If the issue persists please contact us. Here you will find info about how you can do it: https://fizz.ca/en/contact-us .
    -Bogdan
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