your current plan call cannot be completed as you have too connect to your account to adjusted?

Hamed M.
Hamed M. Posts: 2 ✭✭
in My Mobile
your current plan call cannot be completed as you have too connect to your account to adjusted?
I have check my account there is nothing to change and i have made my monthly payment. Its been going on all day, contacted the facebook chat and they sent a request after i recieve an email saying it has be resolved but it has not been resolved.
this completely bullshit

Answers

  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭

    Unfortunately we are just users like you and can't do anything related to your account to assist. If support has flag an issue as resolved and it's not resolved, you will need to open a new case, there is no other way.

    CHAT

    Go to this page https://fizz.ca/en/contact-us, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK

    You can also send a message via facebook messenger

    https://facebook.com/fizzca and click send a message

    CONTACT FORM

    You can also fill a contact form from you account webpage.

    Once logged in, from the account panel go to My Profile -> Contact Form and fill out the form and someone wil email you back us

  • Fizzy
    Fizzy Posts: 11,798 ✭✭

    That doesn't sound good at all. If you have already checked your account status, you need to escalate the problem with Fizz support:  https://fizz.ca/en/contact-us

    Open this help page during business hours: https://fizz.ca/en/contact-us

    and wait for the chat bubble (at bottom right)

    If you don't receive a resolution, you will need to escalate again

    CCTS (https://www.ccts-cprst.ca/for-consumers/complaints/compla...)
    CRTC (https://applications.crtc.gc.ca/question/eng/public-inqui...)

    Good luck!

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