your current plan call cannot be completed as you have too connect to your account to adjusted?

Hamed M.

your current plan call cannot be completed as you have too connect to your account to adjusted?
I have check my account there is nothing to change and i have made my monthly payment. Its been going on all day, contacted the facebook chat and they sent a request after i recieve an email saying it has be resolved but it has not been resolved.
this completely bullshit

Irene

I do not know what that means. Please contact the support

To chat with us, make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page.  https://fizz.ca/en/contact-us
  
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Ryan B. #977

Unfortunately we are just users like you and can't do anything related to your account to assist. If support has flag an issue as resolved and it's not resolved, you will need to open a new case, there is no other way.

CHAT

Go to this page https://fizz.ca/en/contact-us, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK

You can also send a message via facebook messenger

https://facebook.com/fizzca and click send a message

CONTACT FORM

You can also fill a contact form from you account webpage.

Once logged in, from the account panel go to My Profile -> Contact Form and fill out the form and someone wil email you back us

Fizzy

That doesn't sound good at all. If you have already checked your account status, you need to escalate the problem with Fizz support:  https://fizz.ca/en/contact-us

Open this help page during business hours: https://fizz.ca/en/contact-us

and wait for the chat bubble (at bottom right)

If you don't receive a resolution, you will need to escalate again

CCTS (https://www.ccts-cprst.ca/for-consumers/complaints/compla...)
CRTC (https://applications.crtc.gc.ca/question/eng/public-inqui...)

Good luck!