How can I add a credit card for payments?

souhila H.
souhila H. Posts: 6 ✭✭
in Your Fizz Account
Hello, my credit card connected to my account is now nonexistent. Im trynna get my new card on there to pay for my next month (startd may 7) but it keeps saying that...? There's only one card on my account, and when i try to delete that card , it says 'you cant do that, the card is already with a plan' something like that. Help me please thanks

Answers

  • Whizz
    Whizz Posts: 23,075 admin
    Hello Souhila,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Have a wonderful day!
    -Bogdan
  • Fizzy
    Fizzy Posts: 11,798 ✭✭

    To chat with Fizz support https://fizz.ca/en/contact-us

     

    Make sure that you're logged into your Fizz account.
    You're active on a help page. https://fizz.ca/en/solutions/payments

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Yan X. #5210
    Yan X. #5210 Posts: 3 ✭✭
    I have the same problem, but this is the first card I want to join
  • mai M.
    mai M. Posts: 1 ✭✭
    I have the same problem. I tried for two days, chatted with customer service but it still doesn't work. Now my line has been cut off. I'm still waiting for the new card to process but since I can't delete the old card I don't know if this would work.
  • Whizz
    Whizz Posts: 23,075 admin
    Hello Mai,
    Please contact us in order to help you further.
    -Bogdan
  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭

    You have no choice to but to get a hold of support. These are the only methods of doing so:

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, and make sure you are logged in. Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

     

    FACEBOOK

    You can also send a message via facebook messenger

    https://facebook.com/fizzca and click send a message

     

    CONTACT FORM

    You can also fill a contact form from you account webpage.

    Once logged in, from the account panel go to My Profile -> Contact Form and fill out the form and someone wil email you back us

     

    If you still can't get help you would have to file a complaint with the CCTS to persue a resolution.

    https://www.ccts-cprst.ca/for-consumers/complaints/

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