Our mobile network is evolving.

If it works with Videotron, it should also work with Fizz

Hello Fizz people!

Currently, I'm outside of Canada. Could you please tell me if it is still possible to use the old SIM till March?

Thank you in advance!

Just finished updating our 2 phones to the new sim cards..

quick and easy ..

Hey Fizz! When are you going to add more phone to the list of volte certified devices?

> @Jess_i88b6 said:
> Did you check if you have a VoLTE options and if it is enable?
> Go to Settings and select Connections.
> Select Mobile networks.
> Select VoLTE calls and turn it on.

I don't have that option. I have this exact phone

Ohh this actually makes a lot of sense

When will Wi-Fi calling be a feature?

Sometimes whilst on VoLTE, my calls randomly drop, or I will have to call someone back 2-3 times before it actually goes through.

My GF does not have VoLTE, is in the same room, and it works perfectly, on Fizz.

No VoLTE, that's probably a reason your phone calls are dropping. You have limited access to mobile phone networks without VoLTE.

2 things you can do to improve your phone calling experience:

1: preferred networks: select WCDMA/GSM only. Return to 4G/LTE/WCDMA/GSM after your call if you want to use data on your mobile networks

If that doesn't improve,

2. Do a network search, and choose FizzExt. See if your calls work better with FizzExt

Good luck!

Somewhere in the future 😉.

Fizz Sim cards purchased in Couche Tard stores should be VoLTE compliant. These Sim cards have a small red lightning bolt on it.

In order to be able to make VoLTE calls, you need the Fizz VoLTE Sim card, and a VoLTE compatible cellphone with Fizz network. Fizz has certified recent models for iPhone, Samsung, Motorola, and TCL phones.

Oh nice, thank you!

Yes I don't know why they not offering wifi calling. It's good for us and them to have it.

Pull your Sim Card out, and look to see if it has a small red lightning bolt on it.

Normally, if you subscribed to Fizz AFTER march 2022, you should have been installed using a VoLTE sim.card.

But even if you do have the VoLTE Sim card, your phone needs to be VoLTE supported by Fizz. Fizz has issued a list of approved VoLTE phones.

I bought the Galaxy S23 Ultra from Fizz last year, so it is not a device issue. Before, I was using the Galaxy A52 5G (also bought from fizz), it was the same issue with weak LTE signal at my place. You understand that if your calls go through the LTE network and the LTE signal is weak, it will result in dropped calls. I have been with Fizz for 5 years, so I am giving them a bit of time to see if they will make the WIFI calling available. Otherwise, I will have to pull the plug. Because of telework, I have been spending a lot of time at home since the onset of the Covid19 pandemic. The phone has to work where you spend most of your time.

@Kovid

"Before, I was using the Galaxy A52 5G (also bought from fizz), it was the same issue with weak LTE signal at my place."

I had dropping calls before VoLTE. I have a A52 5G bought from Fizz same as you. Dropping calls is no longer an issue since VoLTE was activated on my A52 5G summer of 2023.

In my area, before VoLTE, calls went through Fizz frequency 3G band #4 (1700/2100Mhz) horrible for indoor calls. The only option then was FizzExt band #5 850Mhz with no issues. 2G only bands were also an option. You can test your calling performance by switching to 2G only, or 2G/3G only,

Even if you change provider, doesn't guarantee you will get better service. But if you do, Bell 4G band #5 850Mhz may improve your calls. But Fizz uses band #12 700Mhz (if available in your area) very good for calls, even in basements.

I assume you have already checked LTE logo in top of screen during calls.

And agree, WiFi calls will definitely help if mobile calls don't work.

Good luck.

@FizzyFizz JQMPM

@FizzyFizz JQMPM

I find call quality has improved greatly with VoLTE. However, as long as you stay in Canada, you can still make calls using 3G networks. But if you cross the border to the USA, you will have to rely on 2G networks, and that may not be reliable.

Incidentally, I just tried T-Mobile 2G network for calls in SouthFlorida, and calls still work.

Thank you for the info... I'm gonna keep that in mind if I find myself in the US... I will be forced to change phone anytime soon even if the phone itself is flawless. I'm quite annoyed with that

Hey everyone!

Been thinking about all this VoLTE and new SIM card jazz... Seems like the mobile world is changing right before our eyes! Had my own bit of trouble with device compatibility – my trusty old phone just wouldn’t play nice with VoLTE, so I had to consider an upgrade. And yeah, someone mentioned Wi-Fi calling and eSIMs. Great idea, if you ask me! Especially for someone like me who lives in places where the LTE signal is as elusive as a snow leopard – you hear rumors, but never see it in person. 😄 Anyway, let's keep moving forward with the innovations, hoping the carriers keep up too. And it's awesome we have a place to share our experiences and learn something new. See ya around on the forum! Wishing everyone clear signals!

P.S. If anyone’s got the lowdown on setting up eSIM, share the wisdom, will ya?

Your considerations are correct. Unfortunately some features have been out there for a while already but Fizz is hesitating to introduce them. I think they don't have enough workforce/capabilities to develop all the features you mentioned. It would be nice to add some older phones to the volte certified device list

Thank you for the VoLTE introduction, Fizz!

Thanks for sharing all these information.

Is that model VOLTE capable?

If it is try it on the Fizz network with the preferred network setting on your phone set to 4G LTE.

I agree. .

We don't know if the codecs are compatible and if the frequency used on the Fizz network is supported by the phone.

If it's not on the list you have to try to know for sure buti if it's a VoLTE capable phone made for North America there is a good chance.

It must be Fizz blocking it for some reason.

Fizz has a list of Fizz VoLTE certified phones.

It would be nice if we could know if anybody has a phone that works VoLTE on the Fizz network AND IS NOT on the Fizz VoLTE certified phone listing. I would assume that if, for a user, VoLTE works on the Fizz network for a phone that is not on the Fizz VoLTE certified phone listing, it should work for other users.