The floor is yours!
Hello to all Fizzers. We are a brand new team eager to connect with this great and wonderful Fizz Community Hub. We want to get to know you, and we want you to feel at home here.
What topics would you like us to cover in the coming weeks?
Comments
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Technical support is definitely a week point for Fizz.
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indeed yes the support
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Agreed . Thankfully never had any issues with my phone service.
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Support and the fact that cell phone service/VoLTE hasn't been resolved for everybody or not in a satisfactory manner.
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We need to talk about CS…
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As other suggested, customer support should solve the issues way more quickly than it does right now.
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- Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
- Offer Wi-Fi Calling since we now have VoLTE
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Right on!!
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Great answer!
However, as far as I understood, not everyone has VoLTE yet...
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True, shouldn’t be long though
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Your customer supports is outright horrible.
"We are an automated company" is the only sentence your drones know.
Can't wait to receive my new provider's modem.
Talk about that.
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The topic to discuss will be why users should contribute to the forum, considering that Whizz arrived a couple of hours later and awarded themselves the best answer. Without adding more details, at the exception to the information that they have from the user account.
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That never happens…
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I have persecution delusions, :'( (I understand the sarcasm)
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I knew you would!
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Glad we did! 😉
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I agree with the many users who commented that CUSTOMER SUPPORT deserves a good deal of improvement. Including @catostrichpeaceful
... Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
Offer Wi-Fi Calling since we now have VoLTE
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lol... stop imagining stuff Jess!!!
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Indeed... never seen that
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You too? Lol
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Another good point to consider is to develop a reliable Fizz application(s) for both Android and IOS. It's shame to not have it in 2023.
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Hello,
Your feedback is greatly appreciated since it guides us on the path of evolution and change.
As a company, Fizz understands the importance of providing the best customer service to our members in need of assistance. Each of our clients is special and we understand that the quality of communication with our customer service department is the key to keeping them loyal and satisfied.
We want to assure you that Fizz is constantly striving to improve the active listening, professionalism, empathy and promptness of its advisors.
Even if some situations are more challenging than others, we are committed to resolving them as rapidly as possible, so our clients can continue to enjoy the services we offer.
Fizz Team
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LOL!!! 😅😅😅
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Thank you Whizz!!!
It's nice that you are listening us!
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Hello @Bhizz
Please add the possiblity to choose which phone number the mobile data gifts from other community members will go to. I know that we can use the phone number but it's mentioned everywhere to not share our personal information, but the referral code. I followed the steps suggested by @Whizz (Eugen) in the following post:
My desired phone number is already selected but this still not working, the gifts are going to my "first activated plan".
Thanks
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Good observation Andrei! This should be solved, honestly...
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easy to implement.
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Seems it's not for Fizz.
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Unfortunately, some things that seem easy to implement are probably low priority tasks and keep being postponed...
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No suggestion here but just wanted to let yall know you're doing a super great job on the forum. Appreciate how the Fizz team is asking the community what they want. Much love :D
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I understand, thanks.
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Yeah you're right! It's great the care about what the users think
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Modify username and other things in profile by fizzers themselves
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Also efficiency , sometimes back and force 10+ message and the support still didn't get the point.
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Unfortunately, some times solving the issue require too much time...
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What does a team do?
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Thank you so much for the feedback 💚
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I already suggested Fizz to develop an app... Another useful thing could be a widget with data left and other info related to your plan
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That's a good suggestion 👍
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Thank you! Let's see if something happens!
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Is it or could it be possible for Fizz to give the option to convert my data into data that I can use as an Add-On. Let's say I have 2GB of unused data on my normal canadian plan and I go on a trip to the United States, I should be able to convert my 2GB in 1GB of add-on data. I don't think it's possible at the moment but it's a proposition.
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Unfortunately it's not possible and it wouldn't be very convenient for Fizz to convert them since you should pay for them as an add on
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But it would be a nice idea 😉
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I love Fizz!
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Yes, it would for us
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We love to read it 💚
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I agree with technical support
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I love fizz too.
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It is true that technical support is definitely a weak component of Fizz.
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