Our mobile network is evolving.

Nice 👍 that's a good idea

@Jacques_Assert

I agree, new SIM card rollout looks somehow like a lottery. However, if I were someone going south soon, I would purchase a new SIM card at a Jean Coutu Drugstore and try to get reimbursement.

Fizz still hasn't launched VoLTE yet, so whether you have the old or the new SIM card doesn't make much difference yet.

Right now, the only way to get calls in the USA, is through T-Mobile's 2G network, where available.

Sometimes T-Mobile 2G will connect automatically when you make a call. But in some cases you have to set Network mode to GSM only and then do a network search to connect.

This way of doing, and other pitfalls are discussed in the following post:

https://forum.fizz.ca/en/discussion/2636819/going-down-south-soon-learn-how-to-manage-your-android-phone-networks-in-the-united-states

When I was in North Eastern USA last June, I had to use SKYPE to make a couple of calls, because 2G service was not available. I strongly recommend you consider using this decade old app (available for Android and also iOS, I think) since you can call landphones, listen to your voicemail messages, or even call 911 as long as you have an available data network, for 3.1 cents per minute calling cost USA and CANADA.

I ordered my new SIM at the end of August and I have yet to receive it?! I was supposed to get it within 2 weeks and I can’t even contact anyone to find out what is going on? It has been almost a month!

@Val_G2004

From what I hear, it's over 3 weeks before you get it.

@Jaquesdoo

First question: we don't know when Fizz will launch VoLTE, but once it's done, calls should be VoLTE in Canada and USA. Just make sure you have Fizz coverage where you are going. From the few people that do have VoLTE (some IPhone 13 users mainly), they have VoLTE in Quebec AND in the USA.

Second question about iPhone 14 users with eSim, only Fizz can answer if US iPhone 14 phones will be supported.

I saw the e-mail. i submitted my request.

its been months i think, still didnt get my new sim card? any updates?

@Billy M. #14402

Once you receive your invitation, it may take over 4 weeks before you receive the new LTE SIM card. So if you are planning to leave for the USA soon, you should probably think about getting the SIM card at a Jean Coutu Drugstore, or Couche Tard store. There are also Sim cards in the Montreal Subway. If you are not planning to travel to the United States, in Quebec it won't make a big difference now whether you have the new SIM card or not.

Hello,

VoLTE uses 4G LTE data for calling.

If you would like to wifi call, an app such as Fongo, WhatsApp, Skype would be better suited for this.

Not something Fizz can offer unless they were to develop their own wifi calling app.

That is great, looking forward to it!

@Alexsolo

Yeah, my spouse has Wifi calling with Videotron, as well as VoLTE. VoLTE works fine but frankly, she has never tried Wifi calling, nor me. When you have unlimited minutes and text, it's not really that useful when you have good mobile network coverage. But Fizz is cheaper than Videotron, that's why I'm still with Fizz.

fongo (fongo.ca) does offer VoWifi (Voice over Wifi)

VoLTE is actually much safer than making free calls over Wifi in any (free) public hotspots.

i used to make calls thru fongo.com (a canadian fintech) at home for casual long distance calls (Canada West / US) but never use it outside

google voice/hangout also allows you to make free calls in North America but I dont use anymore their service (big brother..)

there are plenty of "free service" online but be careful... some are concealing creepy activities (listening, recording, selling data etc..) : when it's free you are the product !

so VoLTE is highly welcome

yes it is. you can download their app on your phone or your laptop (windows /Mac) and make free call to canadian residential numbers using your wifi....they give you a free canadian phone numbers (from either Ontario & Quebec) then dial anyone from the app across canada ..thru your Wifi or you LTE as long as you have internet...

encryption is a good step forward but insufficient if you use it outside, let's say in public café...

why ? because there are plenty of flaws, weaknesses and vulnerabilities, threats an attacker can exploit and eavesdrop your call:

• you dont know the router on which you are connecting to ! (nothing about its setup, firmware updated ?, system patched ?, default setup with weak protocols ?, wifi signal with outdated and vulnerable protocols such as WEP, WPA1 ? lack of hardening, unprotected administrative access ?....and so on)
• be subject to MITM (man in the middle attack) so your "encrypted" connexion is obsolete since attacker can hijack the signal forward communication, decrypt messages and send it back to the legitimate router ..without your knowledge (setting up a forged certificate in between you and the wifi router).  MitM attacks pose more of a risk than packet sniffers, as a hacker can alter the data you send them. They can then disguise themselves as you, and send the altered data to your originally intended destination. 
• Evil twins router : ever heard about evil twins router ? An evil twin attack takes place when an attacker sets up a fake Wi-Fi access point hoping that users will connect to it instead of a legitimate one. When users connect to this access point, all the data they share with the network passes through a server controlled by the attacker. An attacker can create an evil twin with a smartphone or other internet-capable device and some readily available software. Evil twin attacks are more common on public Wi-Fi networks which are unsecured and leave your personal data vulnerable (nasty and hard to detect)
• session hijacking : pretty common and easy on unsecure wifi (aka free public hotspot). If you are using an open WiFi network (fee hotspot again !), you can use a tool called a sniffer in order to look through someone else packet and find the information we need (SessionID, cookie..) so you may impersonate someone's by stealing his session id (=identification). used to be common for folks checking unprotected online service or social media.
• wifi Jamming or DoS attack. again very efficient on unprotected and free public Wifi. the goal is to force you laptop/phone to disconnect to the legit wifi router by sending a wave of de-authentication packets. do you know airplay-ng, do you know the linux-based distro Kali Linux ? plenty hacking tool available. used by ethical hackers as well as bad actors...https://www.kali.org/ Once you are disconnected, easy for the attacker to tale over and send you similar fake wifi signal with similar name....The exploit works because many devices only recognize a Wi-Fi network by its SSID i.e. the Wi-Fi network’s name tag. When an unsuspecting user connects to the fake network, a hacker can spy on transferred data. 
• Wardriving and Warshipping: attacker are literally seating right next to the wifi signal (next to a cafe), attempting to scan with free tools such as Kali linux, and find vulnerabilities to exploit. Free hotspot mostly used totally outdated routers (imagine you are surfing the web with Windows XP/Vista in 2022..) leaving opportunities for successful attacks.

so please folks stay away from "FREE PUBLIC WIFI" .

i saw folks making online payment thru free public wifi and telling me, yeh it's encrypted (https..) !!! 🫣

attackers are thriving on people's ignorance...teach your friends and family as well !

RE: VOLTE, I plan to be in the states as of mid November 2022, according to Fizz we cannot received text messages, If I do banking or other operations on my cell and they send me z code , how am I suppose to retrieve this code. C.mon Fizz, Videotron works other Mobile Network works, why can't Fizz work. If we could receive text on our mobile phones then the issue would be smaller.

If someone has a solution please let me know. So Fizz can your 4G VOLTE be working by November since plenty of SNOW BIRDS will be leaving down South. thanks

my phone is a Samsung s10, my sim card is a VOLTE cause it has the logo like Z, B plan is to get another phone or sim card in FT. Lauderdale, then I have to indicate to my bank apps the phone to send me the code, Easy said then done. Fizz needs to straighten out this by month end cause plenty of Snow Birds will be leaving for the South.

Hi @Ben C. #32174 , use this link to order them: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/free-order?step=quantity

There is a delay in the shipping however.

Thanks! New SIM ordered!

I got the free VoLTE sim card, however, I find that the signal strength becomes worse than the previous one with 3G...

Cannot believe it! (Even I change network to 3G instead of LTE manually)

Yeah, I am using an iPhone...

Did Fizz solve the VOLTE problem for the USA, tia

Thanks Mamie, so when the Bank or other apps send me a code by text, I am doomed, cause I will not be able to receive it and therefore I cannot sent it to them. I find Fizz attitude very immature and irresponsible cause knowing plenty of Snow Birds are going South in November they could had had an early start and convert their equipment. So once I leave Fizz, I would be hard for me to come back to Fizz.

Great news!

Fizz is on the 4G LTE network,

Calls and texts will work in the US once VoLTE is implemented, and should be soon in 2023.

''If you are traveling in the United States, including Puerto Rico and the U.S. Virgin Islands, be advised that as of July 2022, only the LTE network is available. Calling or receiving calls and texts is not possible even if you are using a VoLTE compatible phone, activated with a VoLTE compatible SIM card. You’ll be able to call and text while in the United States when all Fizz phone numbers will migrate to the LTE network sometime in 2023. Of course, your plan will have to be activated with a VoLTE compatible SIM card and a VoLTE certified phone. ''

For your 2FA, you should be setting up two different authentication methods, be it SMS, call, email, authenticator app. Only having 1 source for authentication is risky! What happens if you lose your phone for example? But that's just my two cents.

I just checked RBC, TD, Scotia, Desjardins; They all allow for SMS, phone, and notification to the bank app.

It would be few and far between that do not allow for it nowadays.

BMO is ''You’ll receive the verification code as a text or voicemail. You can add up to 10 phone numbers when you enroll for added convenience.''

But in the event of voicemail, calls aren't received at your Fizz -> Voicemail, Voicemail can be read/listened to through the visual voicemail app.

A service like Fongo allows you to register a Canadian #, with a wide array of features and the paid texting allows for the receiving of 2FA SMS short codes, and could prove a useful short term solution until Fizz VoLTE is active.

SMS short codes, activations and verifications – Fongo Support

Fongo Mobile | Free Calling App + Free Texting

Unlimited Texting Add-Ons | Fongo Mobile

@Aerya1

Even if you have the new SIM card, Fizz has not launched VoLTE, and expects to do the startup sometime in 2023.

The only place the new LTE SIM card could make a difference is in the USA, so it won't probably make any difference for you, even there, unless startup is done early next year.

I just finished talking to Koodo, when they say USA, it means when you're in Canada, you can receive calls or text from the US. If you're in the USA, it become very expensive.

Was chatting with my bank and he said banks or institutions sends SMS, and he thinks SMS will work compare to TEXT.

I hope he is right else I will call the bank to get into my account.

Well found a good deal with Bell ca. But you have to be incorporated, 2 lines with 20GB each line, Canada wide unlimited, messages and USA both lines come to $75.00 and free sim and the $50. is waved out. Now waiting for my son to call me, GGGGRRRRRRRRRRR he doesn't answer the phone. LOL Since we both have our phones, the deal is for 2 years, but you could pull out any time.

I think when my son, calls they may give him a better deal. a couple cents better then what I got. LOL