Our mobile network is evolving.

yes, me too. Hope they will implement this as soon as possible.

@Martin D. 36874

My wife has VoLTE with Videotron since some time, maybe nearly 2 years because she changed cellphone and Sim card in November 2020. There's nothing to do, when she calls on her LG K61, the network stays LTE. I have also confirmed using the Network Signal Info app: she stays connected to LTE band 12 (700Mhz) even during the call, whereas my Fizz Samsung A52 5G flips to UMTS 3G during every call.

I noticed she has 3 files on her cellphone: an APN file, along with a IMS and a XCAP file. I added similar files to my phone, but nothing changed.

YES! this is great news! It might help with some issues i've been having with some phone calls!

Hopefully Call over Wifi will come soon!

No news yet about calls over wifi.

@Chris_RefCode_AKTFR

If your Sim card does not have a red lightning bolt on it, it may be an old 3G (3G is for call status, not data status). You can also go to the ABOUT PHONE menu and find the SIM CARD STATUS section. If the MOBILE VOICE NETWORK TYPE is 3G, it's probably a 3G card. Otherwise it should say LTE. But I no longer have a 3G Sim card, so I haven't tried it.

You lucky people!!!

Glad for you.

Congratulations!

Après avoir reçu un e-mail indiquant que ma carte SIM VoLTE peut avoir besoin de 2 semaines pour arriver, ma carte SIM actuelle a cessé de fonctionner et je ne peux plus utiliser mon téléphone pour appeler ou recevoir des appels. Dois-je attendre que la carte SIM soit remplacée ou quelque chose ne va pas ? !!

@Marcelle

Avez vous essayé de retirer votre carte SIM, puis la réinsérer. Une fois que le démarrage a été complété, faite un redémarrage forcé en appuyant sur le bouton POWER pendant 20 secondes jusqu'à ce que le téléphone redémarre. Certains modèles, il faut appuyer simultanément sur le bouton POWER et VOLUME DOWN pendant 20 secondes jusqu'au redémarrage.

Thanks Fizz. VoLTE SIM ordered.

@Ari M.

In a recent post, Whizz said Fizz was working very hard to get a new Sim card to everyone and getting VoLTE to work before the end of the year. Let's hope they can make it.

Concerning your calls interruptions, as you know calls still go through 3G networks, and putting your network mode settings to 3G WCDMA (or 2G GSM in the USA) will improve your calls. I know toggling manually between 3G and 4G LTE is a fuss, but when mobile signal is weak, you may not have any other choice yet. I had the same issue a year ago, but changing phone fixed that issue.

You can also try removing your phone protection case.

@Mos

Glad to hear some people have had a good travel experience while using Fizz. If you could give extra information: what phone you have? new Sim card? T-Mobile or AT&T? Do you know if the calls were VoLTE?

So we may better understand what's going on across the border.

Thanks for sharing!

@pritha

I don't know if it will work, but try a "Power Cycle": press the Power button for 20 seconds, until the phone restarts. On some phones, you need to pop hold the Power button AND Volume Down button for 20 seconds, untill the phone starts.

i think 1st step is to update sim cards to everybody and 2nd release the network update for VoLTE.

VoLte may lower your cost but i warn you not to make sensitive calls over LTE using public Wifi !!

it's great at home, known and reliable network. but avoid making calls at coffee, resto, malls, groceries, etc (all free)

perfect to get your communication eavesdropped, especially if you call you bank, doctors, gov agencies etc and provide confidential data...

Think twice fizzers !

I think you might be mixing up 2 completely different calling features. I believe VoLTE calls are done on the LTE network whereas Wifi calling (not available with Fizz) is a separate feature works through your Wifi data.

That makes no sense.

LTE technology replaces old 3G but is still a network owned and operated by the carrier. The voice call will be Routed on it. It has nothing to do with voice over wifi and should technically be as secure as the previous setup.

Pour ma part ca pris 2 jours pour qu'il trouve une solution. Mais mon ancien SIM fonctionnait toujours. J'ai ouvert un billet le dimanche et j'ai recu un email le mardi pour dire d'essayer a nouveau la nouvelle carte..

Mais pour fermer le billet, il faut entrer a nouveau au clavardage... un autre 30min de perdu pour attendre de parler a un representant juste pour lui dire de fermer le billet.

just to add this. free wifi always vpn. no exception.

great.welcome to the club buddy. Now Im waiting to see the big expansion....Fm and V... will be sweet. Im sure will have wonderful deals on sale.

@FizzyWizz

Seems normal. It's a new activation. The problems seem to occur during the SIM card swapping process.

Welcome to Fizz!

When making a phone call, the network status on my iPhone says "LTE". With my previous provider, when making a phone call, the "LTE" logo would switch to "3G" during the call, and the revert back to "LTE" once the call ended.

@EricPD

Good question. But it really seems some new users with iPhone 12 or 13 living in Montreal or Quebec city really seem to be VoLTE in Quebec as well as in the USA. Why? Who knows.

spot on !

😎

I know Fizz has said that once a plan has been activated on a VoLTE sim card, we can't set up call forwarding, but has anyone been able to successfully set it up ? And if so, how ? I tried with using the **61*# code without success...