unknown23123231 ✭✭

Well sorry to kill your vibe but fizz does no price matching whatsoever and fizz does not have a Winback to provide offers to leaving clients. Fizz is a prepaid provider and no prepaid provider matches prices. What you see is what you get. This forum is made for both clients and staff alike, if you want to reach staff, you…

Also another thing to keep in mind is that Fizz plans change prices all the time, best to keep an eye on the forums for price changes and such.

Hi Again, I do not think a new service agreement gets generated when you are moving addresses unless you unsubscribe and resubscribe again. Let me know if you still are having issues.

Hi JDL. If you are speaking about your internet service you can contact Fizz Support or go to your account page>Your internet Plan>Details>Unsubscribe and follow the steps there. Or you can view the following article for more information: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet For mobile, all…

Bonjour Sarah, Si vous avez deja un service mobile, ou avez souscrit avec un code de reference dans le passer, l'option ne sera pas visible. Si vous avez aucun service avec Fizz, vous pouvez créer un nouveau compte pour bénéficier de la promotion. Bonne journee!

So because you are in a rush and your case seems to be a bit complicated, Yes. At least with a new activation you are guaranteed new and working equipment, a tech to come on-site without having to put a ticket to tech support (which can take time) and on top of that you have a guaranteed activation date. You might be…

Hi Laura, Can you attempt to simply do a fresh new activation to the correct address at all? does it show as available if you go to https://fizz.ca/en/moving?DATA_CAPACITY=10250&DOWNLOAD_SPEED=5010&PLAN=1000 and you attempt a new activation? Let me know.

Hi Laura, For a wrong address i would recommend cancelling the appointment all together as the address connected to the appointment is the same as your Service address. If you booked your appointment seconds ago, you might need to wait up to 3 hours to see the cancel button on the appointment page. Once cancelled, simply…

Hi Angeline, If you are in Montreal, i would strongly suggest passing by a Couche Tard and picking up a SIM Card from there, it cost the exact same and you can get it the same day. Have you tried with another device or browser? If you are using a computer and you are using Google Chrome, Try Pressing CTRL+SHIFT+N to…

Hi JMar, You may need to wait for your fizz plan to expire, you might need to wait 24-48 hours to receive an email saying your transfer failed and usually that email will outline your options. Likely to re-initiate the request. If not, you can always reach out to Fizz Support to see if they can force that, you can visit…

Hi Sophie-Anne, If you made a move from one location to another, i don't think you get a new service agreement. I would check on your fizz dashboard if the internet plan is pointing to the correct address. If it is then a reboot of the modem might suffice but i can't guarentee that would be the issue. If your internet plan…

Hi Roxanneg, Usually it should come back online right after a few hours but if you are still having trouble, i would recommend contacting Fizz Support. Visit https://fizz.ca/en/faq/how-do-i-fix-payment-issue and click on the Green Question Mark at the bottom right of the page and click chat. they should be able to force an…

Hi Margaux, Could be that the tech left early and forgot to activate it on the way out. If your plan is online and it's green on your account page, check your connections and ensure everything is connected correctly. If you still don't have internet, Reset your modem by following this guide and let me know your results.:…

Hi Burger_One, In your situation, your move would have to be fully completed for a new activation to be completed at your current address. Once your appointment is fully completed at the new address and you get an email saying that your plan is live, your roommates will them be able to start a new plan at your old address.…

Hi Abby, Thanks for your response. If you go to your mobile page where it says pending activation, do you see any additional notifications or actions that need to be taken? You may of skipped something within the activation. If there's nothing else and you have already been billed on your service, you might need to wait a…

Hi Fizzmid, Your best bet would be to reach out to Fizz support but to get the Green question mark you have to be in one of the knowledge base articles. Simply visit https://fizz.ca/en/faq/how-do-i-fix-payment-issue and go to the green question mark on the bottom right of the page. NOTE: You may need to turn adblocker off…

Hi Jessica, Your question seems a bit bare thus why no one has answered you yet, Please let us know if: Is this a brand new activation? If this is a new activation, are you porting your number? If you already completed that, on your dashboard, does it say pending activation? If this isn't a new activation, does your plan…

Hi Chutaicho, Technically speaking i don't see why not as long as there's no discount applied to the device. What i mean by that is that if you have a discount applied on your current phone or on the phone you are planning to purchase, you will be subject to keep it for 24 months or you will have to pay the difference on…

Hi Abby, Your post seems to be missing a few details: Are you porting your number from a different provider? Does your plan on the Fizz site says "Pending activation"? Have you already been billed for your service? Let me know so me and other users can assist you better :)

Salut Imed, https://fizz.ca/fr/faq/votre-reseau-wi-fi-est-lent cliquer sur la petite bulle en-bas a droite est cliquer sur Clavardage. Bonne journee!

Salut Imed, Il est possible que votre changement de plan n'est pas passer. Je vous conseille de reesayer mais probablement qu'il s'appliquera seulement au prochaine cycle. Si vous voulez que sa s'applique pour le cycle que vous venez de commencer, je vous conseiller de clavarder avec le Support Technique de Fizz. Bonne…

@Wizz Please pin this post!

We just gotta cross our fingers. This is an authentication issue I believe.

Hey Aaron, So if you already have attempted porting and its not successful, your best bet would be to reach out directly to Chat with a Fizz rep via chat or facebook messenger. However, if you have never attempted porting, you will need to purchase a new sim and have 2 sims active at the same time, thats what i currenlty…

HI Emre, Yes as long as you do not change your plan, you may conserve this rate as long as you pay for your service. Cheers S

Hey All, Lets first start with some basic troubleshooting, as you have said the APN has correctly been said and by the screenshot, it looks to me as it may be a MI Phone, would you be kind to provide me the model of the phone you have? Knowing this, most MI Phones will only cover 1 if not 2 4G bands in North America, if…

Hey All, If you have already redeemed the perk for one line, you cannot move it to the other as its already in use as i believe perks are a one time use, for a line of your choice and cannot be redeemed more then once. If you have yet to redeem your perk, simply click on the unlock perk and pick the number you want to…

Hey All, Once you have applied a perk to a line, i do not think you can move it to the second line as its already applied and in use as perks are a one time use per account. But, if you have yet to use your perk and its sitting in your Unlocked queue, simply click on the perk, pick the number you want to apply it to and…

Hi Ellya, It has been a few days since you have posted this question, Can you tell us if the problem persists? If yes, have you checked your Usage? If yes and all looks good, might have to reach out to Customer Service as this may be a technical glitch and because Fizz just launched, you should notify them of those…

Hi Mohammad Please remove your phone number from the title if you can, if not its OK. As for not getting any service, I see that you asked this question a few days ago, does the problem still persist? If yes please let us know if: * Your Phone is unlocked? (If you are not sure, please let us know what phone you have) * If…