No transfer authorization message received

JMar
JMar Posts: 1 ✭✭
in My Mobile

Hi,

I'm having trouble transferring my phone number from Fido to Fizz. I have done pretty much all steps up until the point where I have to wait for a transfer authorization request message. I have contacted Fido and they said they have not received any requests. They told me to contact Fizz as it's a problem on their end.

Is there a way to resend this transfer request on Fizz's end?

Best Answer

  • unknown23123231
    unknown23123231 Posts: 40 ✭✭
    Answer ✓

    Hi JMar,

    You may need to wait for your fizz plan to expire, you might need to wait 24-48 hours to receive an email saying your transfer failed and usually that email will outline your options. Likely to re-initiate the request.

    If not, you can always reach out to Fizz Support to see if they can force that, you can visit https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz and click on the Green Question mark on the bottom right, then click chat to speak with an agent.

    NOTE: You may need to turn off your adblocker to see the Green Question Mark.

    Let me know if you have any questions.

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