Whizz admin

Hello @fizzfairy Following my verification, the signals of your modem are in optimal parameters and the speed is also accurate. My advise is to try to reset your modem to its factory settings. This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using…

Hello TPeters02 Following my verification, our technical team is still investigating the issue. Once they respond to us, we will update you via e-mail. You can also track the progress of your ticket from your Fizz account -> My settings -> My tickets. In the meantime, if you'd like to contact us directly, access this link,…

Hello @zsuleiman Please test the Sim card in another phone and if the issue persists, contact us directly by accessing this link, so we can investigate this matter further: I also advise you to have a look on the microphone settings of the iPhone and turn on 'Voice isolation' mode & verify the quality of the calls again.📞…

Hello @Gervi I kindly have to inform you that I have verified your network connection in my tools and looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area. At this moment, I can only assure you that our technicians are working around the clock to restore the…

Bonjour husseinannan Je vous remercie pour votre message. Je viens de vérifier et je constate que votre forfait est désactivé depuis février et il est impossible maintenant de le réactiver. Je vous invite a retourner le modem, sachez que vous avez 15 jours pour le faire et pour cela vous devez trouver une boîte pour…

Bonjour JGRoy, Je vous informe que le changement de la carte SIM se fait par le service clientèle. Nous vous invitons à nous contacter en privé. Nous sommes à votre disposition 24h/24 pour vous aider. Vous pouvez nous contacter à partir de cette page : https://fizz.ca/fr/soutien , il nous fera plaisir de vous assister.…

Hello @PantehousFibonacci , Sorry to hear about the issue and for the inconvenience caused. This is how Fizz operates though , as we do inform clients of price increases for their current plan with quite a few days in advance, but not for price reductions, since it`s up to the client to verify the Fizz website for any…

Hello @BeakBird , Sorry to hear about the issue. What I can advise you is to remove the Sim card from your phone, place it in another phone - try to use it with the new device and place the Sim card back in the Samsung S24 again. Test the service a bit and check the account to see if the details have been updated. If not,…

Hello @JScott , Thank you for your feedback! As @elena code xzi4t stated ,our modems do use a coaxial cable so for the connection to work, you`ll be sent a cable also ( coaxial cable ) if you have a self-installation and if you have a auto-installation - the cable should be already in your home ( or a coaxial outlet also…

Hello @Jason Roach , So, while the service might work, I can`t guarantee 100% that it will function - since the Sim card was mostly designed for phones especially. While you might use it for Data only , there is also a chance that the Sim card won`t be fully compatible with the portable modem so I suggest checking on the…

Hello tf8466, Thank you for reaching out. We are sorry to hear about this situation and I can assure you that our customer service will be more than willing to find the root of this issue. We will need you to contact the customer service representatives, provide them with information on this subject, for example, at least…

Bonjour ChissGag Je vous remercie pour votre message. Je viens de vérifier le compte et je constate que les 200 textos comprises dans l'ajout que vous avez acheté sont épuisés, nous pouvons voir ceci dans la capture que vous venez d'ajouter à votre message, il restent 0/200 textos. C'est donc la raison pour laquelle en ce…

Bonjour Ygaud Je vous remercie pour ce message. Je viens de vérifier le compte et je constate que vous avez eu un dossier remonté chez l'équipe technique et ils ont trouvé que le souci pour l'impossibilité de recevoir et de passer des appels est du au fait que votre appareil ne semble pas certifié dans le réseau Volte. Je…

Hello Mr_Biggles, Thank you for reaching out. As you know, Fizz likes surprises, hence why these introductory prices were launched after the beta testing period, however, as much as I would like to let you know how long these prices will be there, the information is not available even for us agents, as it will not be a…

Hello @Zeppelin_19 Following my verification, the modem appears online and the signals are in optimal parameters. Could you please restart your modem? To do so, please unplug the power cable of the modem, leave it until all the lights are off, allow it 10 more seconds then plug it back. Please make sure that you are using…

Hello @Zeppelin_19 Following my verification, the modem appears online and the signals are in optimal parameters. Could you please restart your modem? To do so, please unplug the power cable of the modem, leave it until all the lights are off, allow it 10 more seconds then plug it back. Please make sure that you are using…

Hello @JHB234_ Thanks for the details provided. 🙂 Have you also tried from incognito window ? In order to get an Add on, you have to access your Fizz account → My plans → Manage my plan → Add ons. More details regarding Add ons can be found here If the issue still persists after trying in incognito window, please contact…

Hello @Pri123 Following my verification, a ticket to our technical team was already opened regarding your concern. 🙂 You can view it and track its progress directly from your Fizz account → My settings → My tickets. Once we get a response from them, we will update you via e-mail. More details regarding SIM activation can…

Bonjour @poly92, Je vous remercie de faire part de notre communauté. Ravie de pouvoir vous offrir les informations dont vous avez besoin. Vous devez savoir que si vous n'avez plus besoin de nos services et que vous vous désabonnez, le modem doit être retourné, car il sera facturé autrement. Je voudrais également mentionner…