Paying phone + plan (apparently its not included) with affirm

Whisk
Whisk Posts: 2 ✭
edited January 18 in My Mobile
I reached out to customer support to understand why I need to pay an additional amount for activating my SIM. I was told it's $X per month. I purchased a phone and plan financed through Affirm, which totals around $51 per month. The iPhone 13 itself costs $19 per month, and the plan adds about $22, bringing the total to roughly $51 after taxes.

However, it seems that this total includes the phone plan as part of the Affirm loan balance, meaning I’m paying $51 per month for the phone and plan through Affirm. The phone plan is apparently not supposed to be part of the loan, as you can't finance a phone plan with Affirm. To make matters more complicated, you have to pay for your "real plan" upon activation.

So, in reality, I’m paying for both: the Affirm loan (for the phone + plan) and the actual phone plan, which totals around $70 per month.

This situation feels unnecessarily confusing and frustrating. At this point, I'm considering switching to Freedom after this experience.

Answers

  • Mark123_2024
    Mark123_2024 Posts: 5,438 ✭✭

    It makes no sense. It must be a mistake somewhere. You should contact the support team again.

  • Scorchy
    Scorchy Posts: 6 ✭✭

    Call Affirm Customer: 888-484-4282

    They should be able to help.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 6,596 ✭✭

    You should contact customer service again to have the situation explained to you.

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,577 ✭✭

    Contact Fizz for explain ? Contact us | Fizz

  • propea
    propea Posts: 214 ✭✭

    I think you should contact them because it makes no sense at all

  • Whizz
    Whizz Posts: 23,888 admin

    Hello @Whisk ,

    Sorry to hear about the issue.

    There does appear to be some price confusion but it looks like Affirm shows one price while we show another.
    Since Affirm is a 3rd party only, our team can`t really check what`s happening so it would be best to reach them directly.

    Affirm does not take part on plan payments, just on the mobile device ( the device that you pay per month via financing ).

    I tried to do a few tests on my side but due to a few limitations I was not able to check and confirm if the pricing of the phone itself was different on their side and on our side.

    Please reach their customer service to see why the pricing would be different for the payments on the phone itself as on our side there appears to be no issue.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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