Love the service but question the packs

Nathel · January 22

I joined Fizz a few months ago back and love the service. It nice to only be pay for what I use. The only issue I have is not being able to buy data packs if I run out of data. I’ve already been left with nothing at the end of the month once. Is this something that is being fixed for BC customers?

elena code xzi4t · January 22

Hi @Nathel

What kind of error you're receiving when you try to buy an addon? https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Do you know that you can also ask for a gift of data from other user? For sure, you need to have a data plan https://forum.fizz.ca/en/categories/data-gifting

G225 code IRSGE · January 22

https://forum.fizz.ca/en/discussion/2658048/love-the-service-but-question-the-packs

Hi, try with a browser in private mode. It often happens that it comes from a problem with cookies or even extensions.

Alex_SUMCY · January 22

https://forum.fizz.ca/en/discussion/2658048/love-the-service-but-question-the-packs

What error prevents you from getting more data? Have you considered adding more data to your base plan?

Whizz · January 24

Hello Nathel

Could you please clear the cookies and cache of your browser then try in an incognito window? If possible, also try on a different device / browser.

Here are more details regarding Add ons https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

If the issue still persists, please contact us directly https://fizz.ca/en/support

Have a great night!

-Ingrid, Community Moderator

Love the service but question the packs

Best Answer

Answers

Categories