Fizz Plan won't kick in, lost hope

I left on a long trip in 2024 and downgraded to the cheapest possible plan (7$) while using e-sims during my travels. Came back on the 28th of November 2024, and immediately ramped up my plan. Of course I had to wait almost two weeks until my billing cycle turned over, so I got add-ons until Dec. 10th, my billing cycle date.

Fast-forward to Dec. 18th, still no plan. I have an email confirmation saying in the clearest of terms: "your new plan comes into effect on December 10th". No data, no phone line, nothing works. I hop on chat support, where the agent proceeds to tell me that they don't know what happened, but it hasn't kicked in. I ask how this is possible and the agent says that nothing out of the ordinary happened. I need this phone line for work, this is urgent. Agent gaslights me into thinking this is super normal, and I should just wait until Jan 10th, my next billing date. Almost two months with no service. 3 hours of wasted time on chat, zero acknowledgement of anything.

Today, Jan 20th, I still have no plan. No data, no phone line, nothing. I DO have an email confirming "We’re getting your new mobile plan ready for January 16", but I have no service for anything. I can't afford another 3 hours with a chat agent, and I can't wait another 3 weeks to get a phone line – what kind of joke is this?

Posting here because I don't know what else to do – there is no phone number I can call apparently, I'll probably just switch to another provider at the end of the day.

p.s Fizz's broken website now says "Changes are already in the works: your new plan comes into effect on {{date}}"...your template formatting is broken, on production, for end users. Is this a real company?