Why are my plan changes not going through?

Frequent_flyer
Frequent_flyer Posts: 5 ✭✭
edited January 21 in My Mobile

I have made two plan changes to my account. Neither one has gone through. I have received confirmation that the change was made and that it would take effect at the beginning of the next billing cycle, however, my original plan is what was charged and continues to be.

I dealt with someone and they acknowledged the error was with fizz and processed a credit for the difference. They also said that the error on the account has been fixed and there should not be a problem going forward.

I made another change the following month, and received confirmation via text and via email. That too failed to be processed. I have been dealing with a ticket number for over a month without any resolution.

Why does something so simple to fix take such a long time with fizz?

Any help would be greatly appreciated.

Best Answer

  • Whizz
    Whizz Posts: 23,888 admin
    Answer ✓

    Hello Frequent_flyer, 
    I'm sorry to hear you're having trouble with your plan changes.
    I have verified your account and I noticed that you have a new plan change made to be effective with your last 2 plan changes being rejected.
    I have opened you a ticket for out technical team to investigate the situation and make sure that this plan change goes through with no issue.
    You can follow the ticket by going into your Fizz account under My settings>My tickets.
    Once they will provide us with an answer we will notify you via email.
    Thank you for your understanding and cooperation, have a good day.
    -Mihai, Community Moderator

Answers

  • BradDoell
    BradDoell Posts: 250 ✭✭

    Hi,

    As we are all customers on this group, there is nothing we can do other than to suggest you contact support and open a ticket, which you have already done.

    Sorry for your troubles tho :-(

    Brad

This discussion has been closed.

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