The floor is yours!
Comments
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> @Andrei_ref_R7VK1 said:
> Technical support is definitely a week point for Fizz.
It would be great if they could have faster response time1 -
Your live chat tool is neither quick, nor efficient. At least put in a queue system where we can see where we are in the line so we don't have to sit in front of our computers for who knows how long and wait for someone to respond. Then when someone finally is online, we happen to be afk and they stay for one minute before disconnecting the chat saying we aren't there.
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I agree with you 💯 last year I've seen the queue numbers but somehow I don't see it anymore it was so efficient and very useful, wonder why they took it off! 😅
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True I guess better prices = more people = slower customer services because of more demand!
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We hear you 😊
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Thanks for your comments! We're so pleased you like these initiatives!
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This thread was created more than a year ago.
Your comments no longer sound serious. Could you please prepare for us a list of what has already been accomplished from all users comments, whishes, improvement ideas, etc.?
Thank you.
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i totally agree or perhaps a hotline to contact them
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This is old news.
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I agree with you. I think Fizz may need to develop a mobile application for that.
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I totally agree with everyone.
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Can't have a hotline for an online only provider. Being online only is how they can keep prices low.
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WiFi calling, definitely.
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Technical support is ok for me, I don't have any problems
but we must be able to find solutions to help those who have them
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There are certain things that we users can't help other users with.
For example modern connectivity issues that are related to the coax canle having no connection to the Fizz network.
In such cases the best we can do is refer them to support or whizz so they can use their tools to check.
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> @Andrei_ref_R7VK1 said:
> Another good point to consider is to develop a reliable Fizz application(s) for both Android and IOS. It's shame to not have it in 2023.
100% agree with this. The webapp is slow and buggy. I just referred a friend and his first comment was "the website is pretty janky". Still no app in 2024!1 -
Fizz is awesome and so affordable, I wish there wasn't a wait when changing mobile plans or adding Benefizz
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I would also like to see an app for fizz it would be nice But a real one not the internet version of fizz in a app like some other company does
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Better support, quicker on response, not that its not good, but could be better!
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this 100%!!
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Yea wifi calling would be awesome
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if anyone wants to pm me so I can add them as a friend for my badge I’d super appreciate it!
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Apparently you can add yourself and you will get the badge.
Strange but seems to work.
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That's strange haha
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Improvement in technical support topic is of my interest.
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The technical support is on par for an online only provider.
That's how the prices are kept competitive.
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Its also far from the worst support for a sub brand
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Yes. Actually pretty decent.
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Yes, last compagnie I was with the only way to have support was messages there's was not any kind of live chat so you could ask help and you could have like 2 hours between replies
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What would be nice is an app for Fizz account.
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Yes it would be awesome to have an app!
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I am of the same opinion, an application to manage our account and see our Internet consumption.
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I agree for an app for Fizz
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Yas fizz app 2024? Maybe? haha
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Maybe 2025?
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Gift for Christmas ?
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Of cource!
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This would actually be a great Christmas present !
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For sure! Hopefully they will make one
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thank you! Something like a YouTube instruction video. Something I can send my parents lol
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The website can be a bit glitchy at time would be great to have an app1
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I'm totaly with you an app would be great!
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It will come eventually.
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I saw they do have an official YouTube channel and a playlist of videos to answer basic frequently asked questions:
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Really interesting
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oh wow I hadn’t noticed. Thanks so much guys! Really appreciate it!
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Very interesting.
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That's nice! Thank you for sharing
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Thanks for the Youtube!
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Thank you for this share!
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