The floor is yours!
Comments
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@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
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@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
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@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thank you for sharing!
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@Mike RZMAX said:
@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thank you for sharing!
Well, I thought it could show how things can "feel" better, but actually be worst.
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@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thanks for the info.
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@BeakBird said:
Thanks for the info.No problem.
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@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
I finally understand why the agents are not professional nowadays in Canada
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@shogun said:
@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
I finally understand why the agents are not professional nowadays in Canada
They are not necessarily in Canada.
They could be pretty much anywhere on the planet that has network connectivity.0 -
I would love better tech support
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Tech support is ok for an online provider.
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What we need is Apple Watch plans, or plans that are supported by Apple Watch even if they're not marketed as such. No reason we should have to go to a "larger" or "main" provider for this.
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I love fizz
Free data plus data rollover0 -
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client
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@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only clientGood suggestion.
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@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only clientGreat idea!
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@makejopa said:
@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only clientGreat idea!
thanks
hope they eventually implement it0 -
@BeakBird said:
@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only clientGood suggestion.
thank you
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Yes thank you0
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Will we ever get internet and TV in BC? WiFi calling would be nice.0
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@fizzypops said:
Will we ever get internet and TV in BC? WiFi calling would be nice.Only Fizz knows..
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@fizzypops said:
Will we ever get internet and TV in BC? WiFi calling would be nice.Unfortunately, we don't know Fizz's future plans
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@catostrichpeaceful said:
Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
Offer Wi-Fi Calling since we now have VoLTEit's 2026 and still no wifi calling lol
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This is a small carreer with small prices.
it's 2026 and still no wifi calling lol
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Why is there no MFA security option?1
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Customer service is appalling.
Short story,
Day 1 AM = Had intermittent service, appointement with tech, conclusion modem need to be changed, replace the modem, new modem does not come on line with FIzz. Technicien leave saying it will take 1-2hrs. and close the ticket
Day 1 PM - Chat customer Support again recommend to wait until next morning
Day 2 AM - No service, Customer service open a new ticket.
Day 3 AM No progress, Chat agemt say be patient your ticket is open. No progress on ticket
Day 3 PM Follow up , Customer agent ask again for the 2nd time for a picture of the modem label with serial number.
Day 4 Chat agent say to be patient. No progress on ticket, nobody looked at it since it was opened
Day 4 Complaint form filled, same time of robot response to be paitent
Day 5 Same story still no progress on Day 2 ticket
Fizz need to up its customer service game and learn to communicate with customer. Without an outlook for service restoration I am looking at alternative supplier0 -
@Hadouken said:
Why is there no MFA security option?Fizz hasn't implemented it yet
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For those who suggested that the Fizz wallet should be used to pay for monthly fees, that's a good idea.
I'd like to see Fizz sell top-up cards at Circle K, Couche-Tard and other Fizz SIM retailers. Freedom Mobile sells top-up cards, and Vidéotron owns Freedom, so it should make sense to sell Fizz top-ups wherever Freedom ones are sold, or at least wherever Fizz SIMs are sold. Not everyone wants to auto-pay with credit and debit cards. If Fizz can sell top-ups, with similar operating costs, then this can help Fizz expand with a convenient way to pay.
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I definitely would like to see Fizz implement MFA! I don't recommend using text for MFA. Fizz and other providers should use authenticators for MFA.
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More secure is apps, Email is more secure than SMS but it's so-so, let's say.
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Took me 2 weeks to change my sim because I was asked for my license to provide identity. I was logged into my account and didn't have to provide my license when I signed up and fizz took my money...0
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I'm glad overall with the service and especially the good price.
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I am still trying to find some information somewhere about porting a simcard physical number to an esim compatible phone without losing the phone number. Anyone know where to find this ?
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Party !!!!!!!0
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I just reverted an upgrade, and when I found it I cannot change that.. What can I do? Wait till another month.. Also I want my old cheap plan back. Lol.0
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Thanks! Love to have Fizz0
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Overall I really enjoy fizz. The gifting, the perks, the upgrades. The low monthly cost really makes it the best plan available out there for me.
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@sukipro said:
I just reverted an upgrade, and when I found it I cannot change that.. What can I do? Wait till another month.I suspect there's no other way around, unfortunately.
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Let's add: iPhone to Android RCS messaging, Wi-Fi calling, MFA account security.
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Fizz is cheap and amazing!
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Maybe at some point, they'll improve it, and maybe we'll also get Wi-Fi calling in the next few years
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Nothing Fizz can do about this -- but I just want to vent about how awful Canadians have it regarding telecoms. >$50 for 500kb internet is highway robbery, and our government leaders allow it.
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@Tom D. said:
Nothing Fizz can do about this -- but I just want to vent about how awful Canadians have it regarding telecoms. >$50 for 500kb internet is highway robbery, and our government leaders allow it.It's true that it's expensive.
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know it not going to happen but Apple Watch plan0
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Please make your service available in New-Brunswick. I had been with Fizz for years in Montreal and had to switch when I moved. Other providers are so much worst.0
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@NerdyAcadian said:
Please make your service available in New-Brunswick. I had been with Fizz for years in Montreal and had to switch when I moved. Other providers are so much worst.Maybe I'm reading too much into it, but the announcement by Fizz about the PlanHub awards mentioned about Fizz's way of doing things was resonating from coast to coast. So, maybe there is hope?
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@RockysFizz said:
Maybe at some point, they'll improve it, and maybe we'll also get Wi-Fi calling in the next few yearsI really hope it's coming next...
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@NerdyAcadian said:
Please make your service available in New-Brunswick.Yes, please! Let Canadians throughout the Atlantic sign up for Fizz! There's Eastlink there, for those who don't want a Big 3 carrier, but I don't find its plans to be as competitive as plans offered elsewhere in Canada. Fizz, Freedom and Vidéotron pack a punch when it comes to nice mobile plan deals! 😀
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