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Comments

  • shogun
    shogun Posts: 249 ✭✭

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

  • shogun
    shogun Posts: 249 ✭✭

    @IAMMA said:
    It is true that technical support is definitely a weak component of Fizz.

    I fully agree!!

  • Sébastien_C
    Sébastien_C Posts: 1,449 ✭✭

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

  • Mike RZMAX
    Mike RZMAX Posts: 8,336 ✭✭

    @Sébastien_C said:

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

    Thank you for sharing!

  • Sébastien_C
    Sébastien_C Posts: 1,449 ✭✭

    @Mike RZMAX said:

    @Sébastien_C said:

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

    Thank you for sharing!

    Well, I thought it could show how things can "feel" better, but actually be worst.

  • BeakBird
    BeakBird Posts: 5,983 ✭✭

    @Sébastien_C said:

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

    Thanks for the info.

  • Sébastien_C
    Sébastien_C Posts: 1,449 ✭✭

    @BeakBird said:
    Thanks for the info.

    No problem.

  • shogun
    shogun Posts: 249 ✭✭

    @Sébastien_C said:

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

    I finally understand why the agents are not professional nowadays in Canada

  • BeakBird
    BeakBird Posts: 5,983 ✭✭

    @shogun said:

    @Sébastien_C said:

    @shogun said:

    @Andrei_ref_R7VK1 said:
    Technical support is definitely a week point for Fizz.

    totally agree, chatting takes too much time

    I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

    You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

    I finally understand why the agents are not professional nowadays in Canada

    They are not necessarily in Canada.
    They could be pretty much anywhere on the planet that has network connectivity.

  • propea
    propea Posts: 573 ✭✭

    I would love better tech support

  • BeakBird
    BeakBird Posts: 5,983 ✭✭

    Tech support is ok for an online provider.

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    What we need is Apple Watch plans, or plans that are supported by Apple Watch even if they're not marketed as such. No reason we should have to go to a "larger" or "main" provider for this.

  • LoveToronto16
    LoveToronto16 Posts: 111 ✭✭
    I love fizz
    Free data plus data rollover
  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

  • BeakBird
    BeakBird Posts: 5,983 ✭✭

    @doobyadeeb said:
    Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

    Good suggestion.

  • makejopa
    makejopa Posts: 267 ✭✭

    @doobyadeeb said:
    Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

    Great idea!

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    @makejopa said:

    @doobyadeeb said:
    Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

    Great idea!

    thanks :) hope they eventually implement it

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    @BeakBird said:

    @doobyadeeb said:
    Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

    Good suggestion.

    thank you :)

  • AL00
    AL00 Posts: 2 ✭
    Yes thank you
  • fizzypops
    fizzypops Posts: 7 ✭
    Will we ever get internet and TV in BC? WiFi calling would be nice.
  • G225 code IRSGE
    G225 code IRSGE Posts: 8,996 ✭✭

    @fizzypops said:
    Will we ever get internet and TV in BC? WiFi calling would be nice.

    Only Fizz knows..

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,461 ✭✭

    @fizzypops said:
    Will we ever get internet and TV in BC? WiFi calling would be nice.

    Unfortunately, we don't know Fizz's future plans

  • Nexzen
    Nexzen Posts: 7 ✭✭

    @catostrichpeaceful said:
    Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
    Offer Wi-Fi Calling since we now have VoLTE

    it's 2026 and still no wifi calling lol

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,996 ✭✭

    This is a small carreer with small prices.

    it's 2026 and still no wifi calling lol

  • Gnomze
    Gnomze Posts: 8 ✭
    > @IAMMA said:
    > It is true that technical support is definitely a weak component of Fizz.

    As a tech-savvy person I'm very happy and pleased to have a less expensive plan and do some troubleshooting myself

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