> @BeakBird said:
> Yeah. I had problems roaming while in the states.
> Then they wouldn't let you change to the newer better deal plans which were for new users only.
> They also changed the rewards which turned off a lot of users.
My experience exactly! Removing the legacy rewards was the last straw for me, many people on Public's own community forum were discussing switching to Fizz. I wonder if Fizz could share data on how many recent Public Mobile refugees ended up here
The floor is yours!
Comments
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> @BeakBird said:
> Yeah. I had problems roaming while in the states.
> Then they wouldn't let you change to the newer better deal plans which were for new users only.
> They also changed the rewards which turned off a lot of users.
My experience exactly! Removing the legacy rewards was the last straw for me, many people on Public's own community forum were discussing switching to Fizz. I wonder if Fizz could share data on how many recent Public Mobile refugees ended up here
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Maybe that's why the support chat has been so busy. The influx of new members from PM.
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> @BeakBird said:
> Maybe that's why the support chat has been so busy. The influx of new members from PM.
I wouldn't be suprised! Maybe Fizz was caught off guard by the wave of folks switching over from Public 0 -
> @BeakBird said:
> Maybe that's why the support chat has been so busy. The influx of new members from PM.
I wouldn't be suprised! Maybe Fizz was caught off guard by the wave of folks switching over from PublicYes, I think that they were. They will need to ramp up the support team quickly.
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> @BeakBird said:
> Yes, I think that they were. They will need to ramp up the support team quickly.
Its a good problem to have!1 -
Most likely the mobile sim promotion has a hand in it. More users more issues.
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Definitely better than losing business and having to ramp down 😀.
I would be curious to see PMs numbers.
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So the marketing department's success is bringing pressure to the customer support department 😀.
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They lost all their loyalty members but most likely gained more with their new plans
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True. It ticked me off that as a legacy member I was not eligible to switch to the newer better plans.
For new customers shopping around, I have to admit that they do have competitive prices. Also the base data speed is now 4G instead of 3G (big difference).
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Hopefully Fizz will match the PM prices. 10Gb for 23$ is a very attractive plan.
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I think eventually they will. The competition in the industry is fierce.
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In my case, the price dropped significantly between May and June. It depends of plans, but I see a tendency to have lower prices…
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Saw it to hopefully they will and $29 for 40GB with $1.45 monthly in points value with PM pretty attractive!
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Yes but for me the Fizz package is better when all is considered.
Better quality calls, faster real world data speeds, data rollover, data gifting, and the benefizz.
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Cannot deny on this one I went to PM way back and had the worse customer service it was practically impossible to reach someone and came back to FIZZ permanently for good! 🤣😭 I totally agree with you!
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make the referral bonus 50, 75 or 100$ from time to time
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That would be pretty good.
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Would love to see tech support improvements
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they used to have it before but never got to enjoy any of it :(
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perhaps a phone line for support !
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Great idea!
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I don't think that is very likely.
It would be nice.
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> @Bhizz said:
> Hello to all Fizzers. We are a brand new team eager to connect with this great and wonderful Fizz Community Hub. We want to get to know you, and we want you to feel at home here.
> What topics would you like us to cover in the coming weeks?
The technical support0 -
I Agree too0
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We have to realize that with Fizz being an online only provider not having a phone support is par for the course.
That's how they can offer competitive prices.
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Yes. Some people do not seem to understand that… phone support would mean higher prices…
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fiez es le top du top
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For having been with 6 providers through my cellphone owner “career”, I can confirm Fizz is at the top!
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I have been with providers who have phone support. I remember long wait times on the phone only to end up speaking with someone who wasn't able to help.
So far I have gotten better support with Fizz online chat than with most providers that had phone support (and I've had cell phones since the 1990s).
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Easy online chat!
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Online chat can be a good support solution if the staff is knowledgeable.
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Same here. Phone support does not mean better support…
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WiFi Calling! Please consider fast-tracking that option. Thank you!1
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10GB for $23 plan like PM!
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Please, add Dark Mode!
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Agree even on my phone I'm with Dark Mode, Extra Dim & Eye Confort Shield! It would be a nice touch to have the option to add Dark Mode here!
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Yes. It would be nice.
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That's right! Our 100% online service includes many ways to contact us, including Facebook Messenger, WhatsApp and Business Chat. The live chat tool on our website, located at the bottom right of fizz.ca/en/support, is also available for you to engage in a discussion in the quickest and most efficient way possible depending on traffic on our support channels.
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Very efficient!
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I am brand new I would’ve liked maybe an email with links to forum and rewards that is quick and easy to access. Maybe I just missed it and it’s being done. For her people who aren’t to Teck Savy they probably wouldn’t dive much deeper.
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24 seven tech-support has come through for me at this point. Maybe some more community forum events?
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Also, I kind of love that they’re just asking and creating an open discussion
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I really like fizz, the only problem is that I would only recommend it to people who are good with technology because there's no customer support otp.
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Very good suggestion.
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CUSTOMER SUPPORT deserves a good deal of improvement.
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I'm also in for it!
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> @Andrei_ref_R7VK1 said:
> Technical support is definitely a week point for Fizz.
It would be great if they could have faster response time1 -
Your live chat tool is neither quick, nor efficient. At least put in a queue system where we can see where we are in the line so we don't have to sit in front of our computers for who knows how long and wait for someone to respond. Then when someone finally is online, we happen to be afk and they stay for one minute before disconnecting the chat saying we aren't there.
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I agree with you 💯 last year I've seen the queue numbers but somehow I don't see it anymore it was so efficient and very useful, wonder why they took it off! 😅
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