No connection after moving

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KevP_1
KevP_1 Posts: 2 ✭✭
edited June 2022 in Internet

I recently moved to a new address and scheduled my change of service to the new address (April 30th) as well as a visit from the technician (April 31st) but I still have no internet connection. The technician left although there was no internet connection and told us that it should be there within the next couple hours. I contacted Fizz through their Chat and a ticket has been opened to try and resolve the problem since the 31st, but I have not gotten any information since.

Has anyone had a similar experience ?

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  • Whizz
    Whizz Posts: 19,711 admin
    Answer ✓
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    Hello @KevP_1,

    I'm sorry to hear about the situation with your Fizz Internet services you encountered at your actual address when placing the moving order.

    I verified your Fizz account and noted that you contacted us in private and discussed it with one of our customer service representatives, which escalated the situation to our technical team.

    The ticket that was created for you is still open, which means that the technical team is still doing the necessary verifications.

    However, it seems that on the 3rd of June you also placed an unsubscription order with the deactivation date set for today.

    We are very sorry to see you leave Fizz and that the situation has not been solved before the unsubscription, however, we understand your decision.

    Thank you and I hope you'll have a great day!
    - Cecilia

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