Internet not working

Shanny F.

It seems like i am receiving internet but my wifi and even my computer plugged in directly cannot find the network. It was working fine before the service guy came on the 31 of may.. how do i get it fixed?

Whizz

Hello @Shanny F.,

I'm sorry to hear about the situation you encountered with your Internet services.

I verified your Fizz account and noted that you contacted us in private and that a ticket has been escalated to the technical team, which is still doing the necessary verifications. Rest assured that we will contact you via email as soon as we have news from them.

I have also verified your modem in our diagnostic tools and it seems that it is online and functional at your new address. If you still do not have access to the services, please try to connect with the password from the back of the modem.

We also invite you to contact us in private, on the desired contact channel, to let us know if you managed to connect to the wi-Fi network. We are available for our customers 24/7: https://fizz.ca/en/contact-us

Thanks and have a great day!
- Cecilia

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632927/internet-not-working

Hi

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10seconds, then let the modem reboot itself and test the connection.

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Other points to check:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Here on the forum we are users. You can always chat with Fizz customer service since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814