Text from fizz about roaming in USA. Should I be worried?
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text.
"UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Best Answer
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Hello @naveed
Thank you for your interest in our service.
Following my verification of your Fizz account I could see that you have two mobile plans and both of them have Canada + USA coverage. I want to inform you that since you have Canada + USA coverage you can use your Fizz services in the USA as well, without any extra charges. You only need to have the Roaming option enabled and also to be connected to the most efficient network in the area. Due to your coverage you will not be charged for roaming in the USA. The message you received is just an informative one that is presenting you with the possible charges while roaming. You have here the compressed information about the Fizz services: The ABCs of Fizz mobile services. | Fizz
I want to inform you that in case you decide to visit any other country than the USA, you will have to buy a travel add-on. All the information related to the travel add-ons can be found here: I’m travelling outside my coverage area. What are my options? | Fizz
I wish you a wonderful weekend.
Alexandru, Community Moderator
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Answers
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Check if you have money in your wallet. If not, you don't need to worry. Either it works (from your CAN+US coverage) or it doesn't, in which case you will have to contact Fizz, because that would clearly be wrong. But under no circumstances would you be charged automatically for travel add-ons. Such addons always have to be manually ordered from the Fizz website.
Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
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I can't speak specifically about Fizz as I haven't yet travelled to the US since joining Fizz, but I had a Canada-US plan with a previous provider. That provider sent me a similar message when I crossed over to the US, but nothing extra was charged to me when I used my plan there. It may be a standard message.
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@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
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@BeakBird said:
@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
Well yeah I have a 25 GB data allocation
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@MobileFizzer_VBMV6 said:
Check if you have money in your wallet. If not, you don't need to worry. Either it works (from your CAN+US coverage) or it doesn't, in which case you will have to contact Fizz, because that would clearly be wrong. But under no circumstances would you be charged automatically for travel add-ons. Such addons always have to be manually ordered from the Fizz website.Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
Thank you. I don't have money in the wallet and both lines work. I just wasn't sure if I would be surprised with a bill later. I have traveled to USA before with this plan but never received a text upon crossing the border
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It's normal. I have a same plan that you and I have the same text message. Make nothing about this. Sorry for my poor english
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@naveed said:
@BeakBird said:
@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
Well yeah I have a 25 GB data allocation
In that case you should have no extra fees.
The message is probably just a generic message.I always get a sms from Fizz when I cross the border but I never bothered to read the whole message.
I have a Canada US plan and have never been charged any extra fees.
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@MobileFizzer_VBMV6 said:
Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
Could you turn off roaming in this case?
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No, you cannot. Because it is still the Fizz network, regardless of whether the tower is in QC or Ottawa. Both are 302 500. It's not roaming, there is no way for the user to know that the phone has "virtually" crossed into Québec even through it physically hasn't. Not unless you look at CellMapper and identify the cell id you're on. Which is how I eventually figured out what was going on and that the phone had attached to a Gatineau tower whenever my data wasn't working in my downtown Ottawa hotel room.
After it had emptied out my Fizz wallet that is.
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@bjlockie said:
@MobileFizzer_VBMV6 said:
Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
Could you turn off roaming in this case?
I can but I think to be on partner Network you have to have roaming on.
Is there anyone from fizz team that can confirm that what I'm seeing in normal?
Day two data still working work no money in Walker e
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