Text from fizz about roaming in USA. Should I be worried?
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text.
"UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Answers
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Check if you have money in your wallet. If not, you don't need to worry. Either it works (from your CAN+US coverage) or it doesn't, in which case you will have to contact Fizz, because that would clearly be wrong. But under no circumstances would you be charged automatically for travel add-ons. Such addons always have to be manually ordered from the Fizz website.
Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
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I can't speak specifically about Fizz as I haven't yet travelled to the US since joining Fizz, but I had a Canada-US plan with a previous provider. That provider sent me a similar message when I crossed over to the US, but nothing extra was charged to me when I used my plan there. It may be a standard message.
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@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
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@BeakBird said:
@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
Well yeah I have a 25 GB data allocation
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@MobileFizzer_VBMV6 said:
Check if you have money in your wallet. If not, you don't need to worry. Either it works (from your CAN+US coverage) or it doesn't, in which case you will have to contact Fizz, because that would clearly be wrong. But under no circumstances would you be charged automatically for travel add-ons. Such addons always have to be manually ordered from the Fizz website.Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
Thank you. I don't have money in the wallet and both lines work. I just wasn't sure if I would be surprised with a bill later. I have traveled to USA before with this plan but never received a text upon crossing the border
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It's normal. I have a same plan that you and I have the same text message. Make nothing about this. Sorry for my poor english
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@naveed said:
@BeakBird said:
@naveed said:
I have two plans with fizz with USA and Canada coverage.
When I crossed the border today, I got the following text."UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO): the phone on your account associated with the number (xxx) xxx-xxxx connected to a roaming network. A message was sent to this person so they are aware of their options should they wish to use their phone while travelling. Affordable Travel add-ons are available starting from $5.00 for 1 GB of data, $3.00 for 60 minutes or $5.00 for 200 text messages, as well as the option to add coverage for that country for future trips."
Is this a standard text now regardless of the plan? Or is there something I need to do? I don't want to be charged for using data and minutes while traveling.
Do your plans include data?
Well yeah I have a 25 GB data allocation
In that case you should have no extra fees.
The message is probably just a generic message.I always get a sms from Fizz when I cross the border but I never bothered to read the whole message.
I have a Canada US plan and have never been charged any extra fees.
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@MobileFizzer_VBMV6 said:
Money in your wallet, however, will be used up without warning. As I recently had to experience when my Ontario-only plan connected to Québec towers even though I was in downtown Ottawa.
Could you turn off roaming in this case?
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