How will Fizz resolve broken voLTE SIM?
8 days ago Fizz sent me a voLTE SIM card to replace my outdated SIM card. I followed the transfer procedure. The result is that: since then I haven't been able to access the Internet.
I contacted Fizz live agents several times, confirming that my phone works normally (before I used my wife's voLTE SIM card on my phone and it worked fine). I also used the new SIM on 3 other compatible phones, but it didn't work on any of them.
Fizz gave me a ticket for 8 days. Since then, there hasn't been any feedback from Fizz. No plan, no resolution.
One of their agents even suggested I buy a new SIM and activate it as "her personal resolution". I want to transfer my current phone number, not just "have a new SIM".
Answers
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Try reactivating your ticket...
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I just got another new voLTE SIM, asked the same support agent to activate and transfer my number.
In the end, exactly what happened before: the LTE symbol keeps jumping on and off, and yet I can just call and text. No Internet access.
I just want to transfer my phone number to the new SIM card. 2 new voLTE SIM cards down and still no Internet. This is really frustrating.
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Hi @kurapika312
I already read this kind of problem in the past, @Whizz you should help
@kurapika312 Please go in your account ->My settings -> contact forms and open a ticket, try to give as much information as possible. (That you try to buy a new SIM, try the SIM in multiple phone and that the LTE is instable, and everything else you think is important)
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Try to put the SIM card to a iPhone, see if it works?
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It is a Samsung s20 FE 5G, sold by Fizz....
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I put the first, free voLTE SIM card to an iphone 12 of my coworker, no luck.
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Thank you for your suggestion.
Man, the problem is, during last summer (2023) I bought a (voLTE) SIM card for my father when he was visiting me. I tried that SIM card on my very phone, worked perfectly. Of course I still keep that SIM card here, only that it was deactivated in September after he came back home. And it was tied to a different number, otherwise I would use it.
The problem might not be about my phone. It is something else during the transfer of my existing number to TWO new voLTE SIM cards this month. I don't know what is going on :(, and I don't even know if Fizz cares about this or not.
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@Whizz could you please take a look?
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This is a screen recording on my Samsung s20 FE using the free voLTE SIM cards to access Internet. See the LTE+ symbol turning on and off?
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It is a known problem, some users are affected https://forum.fizz.ca/en/discussion/2640509/unstable-data-connection-after-switching-to-volte-sim, https://forum.fizz.ca/en/discussion/2641830/unstable-lte-since-sim-swap, https://forum.fizz.ca/en/discussion/2645996/volte-keeps-flickering etc
Only the support can solve it
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Hello kurapika312,
We are sorry to hear that the situation persisted, and we can assure you that our goal is to help you resolve it. If the SIM swap does not work, we will need to wait for the technical team's response, as they can gather and analyze more information.
Please feel free to keep in touch with our customer service representatives in private if you need more information, and as soon as we have updates from our technical team we will get back to you via email.
Have a good one!
-Sergiu0
