Internet Set up (Wi-Fi Network not found)

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JulianAxel
JulianAxel Posts: 8 ✭✭
edited August 2023 in Internet

Hey everyone,


I just got Fizz, I thought it would be easy to setup by myself, but I was mistaken. The router shows all the lights but when I try to connect to the wi-fi, the network doesn't even show up anywhere on my devices.


I tried rebooting the router, but nothing has worked.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
    Answer ✓
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    You can try to reset the modem and set a different password

    I

    • Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

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