Internet Set up (Wi-Fi Network not found)

JulianAxel

Hey everyone,

I just got Fizz, I thought it would be easy to setup by myself, but I was mistaken. The router shows all the lights but when I try to connect to the wi-fi, the network doesn't even show up anywhere on my devices.

I tried rebooting the router, but nothing has worked.

Jess_i88b6

You can try to reset the modem and set a different password

I

• Try a factory reset the modem 

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

Jess_i88b6

Did you wait 15mins

during the first 15 mins is doing

JulianAxel

Yea I did. If I wire it to my computer the internet works. But Wi-Fi doesn’t even show up

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6729616#Comment_6729616

Did you set it up (the WiFi) ?

JulianAxel

I tried to, but it keeps telling me the password is incorrect for the Wi-fi, even though I've entered it 5 different ways now, maybe I am just dyslexic

Jess_i88b6

https://forum.fizz.ca/en/discussion/comment/6729616#Comment_6729616

Is the internet with the ethernet working?

If it is the case connect to the web interface 192.168.0.1 and check the wifi configuration

JulianAxel

https://forum.fizz.ca/en/discussion/comment/6729622#Comment_6729622

Yea that's what I did, apparently the password I keep entering is incorrect which makes no sense

Whizz

Hello JulianAxel  ,

Sorry to hear about the issue.

Please check if you are 100% entering the correct letters as sometimes you can mistake the small letter L with the number 1 , or 0 with the capital letter O.

If you are still having issues setting up your network after using these details : https://fizz.ca/en/faq/how-install-my-wi-fi-modem be sure to reach our Live chat : https://fizz.ca/en/support for further investigations.

Thank you for your understanding and have a good one,
-Raul