Sign in to network - Mobile data

Hello community,

I have not been able to use mobile data since last friday. I do have mobile data (Refer to screenshot below). The following tests that I have done are:

1. Try the sim card onto another phone and experienced same issue.

2. Use another fizz sim card (Another number with a plan) and it works. I can use mobile data on my phone.

3. Bought a new fizz sim card and has done sim swap but experiencing same issue.

I have logged a ticket but no feedback received since 5 days. Keep following up everyday but getting the same answer - Our team is working on it. Has anyone experienced similar kind of issue and has it been resolved? Thank you.