Sign in to network - Mobile data

RamaBoochia
RamaBoochia Posts: 2
edited July 30 in My Mobile

Hello community,

I have not been able to use mobile data since last friday. I do have mobile data (Refer to screenshot below). The following tests that I have done are:

1. Try the sim card onto another phone and experienced same issue.

2. Use another fizz sim card (Another number with a plan) and it works. I can use mobile data on my phone.

3. Bought a new fizz sim card and has done sim swap but experiencing same issue.

I have logged a ticket but no feedback received since 5 days. Keep following up everyday but getting the same answer - Our team is working on it. Has anyone experienced similar kind of issue and has it been resolved? Thank you.


Best Answer

  • Whizz
    Whizz Posts: 14,334
    Answer ✓

    Hello RamaBoochia,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team and a ticket was escalated. 
    You will be able to see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

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